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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked everything I had no problems during my stay.
Business response:
Thank you, Omar, for your wonderful review! We are so pleased to hear that everything during your stay at Extended Stay America met your expectations and that you experienced no issues. It is our goal to provide a smooth and comfortable stay for all our guests, and we’re glad we were able to do so for you. We look forward to welcoming you back soon!Sincerely,Hotel Management
The stay was nice
The cleaners need to be more efficient in turning the rooms over, but over all I enjoyed my stay
Business response:
Dear Heather,Thank you for your feedback. We are glad to hear that you enjoyed your stay overall. We truly appreciate your comments regarding room turnover and will share your observations with our housekeeping team to ensure efficiency is improved. Your input is valuable, and we are committed to enhancing the guest experience. We hope to welcome you back soon.Sincerely,Hotel Management
the room was clean
Extremely nice hotel
Business response:
Dear Kevin, Thank you for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time in your clean room and that everything was to your satisfaction. Please return soon to Extended Stay America for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
It was convenient
Construction was frustrating but the hotel itself was fine for the price
Business response:
Dear Amanda, Thank you for your feedback regarding your recent stay. We’re glad to hear that you found the hotel satisfactory for the price. We apologize for the inconvenience caused by the construction and appreciate your understanding during this time of improvement. Your comments are important to us as we work to enhance our facilities for all guests. We hope you’ll consider staying with us again once the renovations are complete for an even better experience.Sincerely,Hotel Management
Better than other budget places I've been. Very friendly staffs.
Business response:
Dear Ash, Thank you for your feedback! We’re delighted to hear that you found our hotel to be a better option compared to other budget places and that our staff made a positive impression. We strive to offer excellent service and a welcoming atmosphere for all our guests. Your kind words are greatly appreciated, and we look forward to having the opportunity to welcome you back to Extended Stay America for another great stay. Sincerely,Hotel Management
Outdated stayed overnight Inside of the lobby is not welcoming at all. Very sterile and outdated. You can tell people live there so people would be sitting outside. During my stay, kids were out roaming the halls. Again, the place is outdated. The bed was clean. The kitchen....outdated. what can I expect for the price.
Business response:
Dear Guest, Thank you for sharing your thoughts. We apologize for not meeting your expectations in terms of the lobby ambiance and overall property condition. We are aware that some areas are in need of updating and are actively working on improvements. Your feedback regarding the lobby and kitchen is valuable, and we will take it into consideration as we plan future upgrades. Your input is valuable, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.