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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room suite was very spacious but need some improvement in the bathroom! The hallway smell cigarette very bad! Breakfast is envelope of oatmeal and coffee. The beds were very comfortable.
Business response:
Carole, thank you for taking the time to share your thoughts. We are pleased to know you liked your comfortable room and had a good night's stay. However, we are sorry for not living up to your expectations. Your comments regarding bathroom and breakfast have been shared with our brand leaders to assist them in formulating any future changes. Also, your concern regarding the smoke smell has been discussed with our housekeeping team to be more diligent going forward. It was a pleasure hosting you, and we hope to welcome you b... read more
Go elsewhere Went to check in and the guy said they didn’t have rooms with two queen beds like we made reservations for and paid for. I told him I didn’t understand if that’s what I reserved. He told me I didn’t have to check in if I didn’t want to. Thanksgiving day after driving 8 hours with the family, took the one bed room since I had no other choice. Shower was filthy and filled with all sorts of body hair. Wife got some cleaning supplies and cleaned it herself. Refrigerator and freezer still full of food from previous c... read more
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for th... read more
My room was very old and used hard. The exhaust fan failed while I was there, and the toilet tank wouldn’t hold water. That being said, the room was large and very comfortable. Overall, I enjoyed staying there.
Business response:
Scott, thank you for staying with us at Extended Stay America. We are disappointed that you had some issues with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We are grateful for your feedback and your patience. Sincerely, Hotel Management
Interesting setting, hard to get to, and did not fulfill the ESA standards for what was to be in the room. The room every night when we returned smelled like cigarette smoke and the shower water pressure was very lacking.
Business response:
Denise, our team strives to ensure an exceptional experience for each guest. We are genuinely sorry your room did not meet your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
For the most part I was pleased.
Business response:
Jazmine, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
2 Star rating The room was ok. There wasn’t a coffee maker in the room. The tv didn’t work. One bed lamp was broken. The toilet seat was loose and kept moving around.
A Diamond in the Rough Easy check in, good size parking lot! I wish we had stayed longer to take advantage of the full kitchen in the room! We will def stay here again
Business response:
Carmen, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.