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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
: something burning : it was a good stay but the smell of a fire had me on edge a little.
Business response:
Dear Joe, Thank you for taking the time to share your feedback. We're glad you had a good stay overall but are sorry to learn about the smell of something burning, which understandably caused concern. We take such matters seriously and will share this with our team to ensure this issue is addressed. Your comfort and safety are our top priorities, and we appreciate you bringing this to our attention. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Staffs are very welcoming. Room is clean and bed is comfortable.
Business response:
Dear Antoinette, Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. Your kind words noting your satisfaction with our hospitable service and clean suite are most appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely, Hotel Management
I liked that it was off of a main road so it was easy to travel and find while driving around the area. Very kind staff and helpful with finding the way around the building
Business response:
Dear Bernice, Thank you for writing a review of your time with Extended Stay America! We appreciate your kind words about our location. We receive many great compliments about our area, so we are glad this made your stay perfect for your time in the city. Your remarks about the staff's helpfulness are shared with joy. Please return for another such experience.Sincerely,Hotel Management
no service at front desk Waited ten minutes before someone was at front desk.
Business response:
Dear Toni, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your remarks will help us continuously improve our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
Good place to stay for a cheaper price
Friendly staffs
Business response:
Dear Paula, Thank you for your feedback regarding our friendly staff. We're delighted to hear that you had a positive interaction with our team during your stay at Extended Stay America. Providing excellent customer service is a top priority for us, and we appreciate your recognition of our efforts. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.