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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Solid place to get a good night sleep Solid spot I tried the one across the street first and it was horrible. This one was very solid everything works it was clean never saw one insect or other little critter running freely in my room or around the property the house keeping is only every 5 days but you can get new towels from the front desk anytime you need them. At night it's been quiet no loud music you can rest comfortably. Only negative was the onsite laundry room offers no detergent/bleach to buy. I assume that is due ... read more
Business response:
Walter, we recognize your time is valuable and appreciate your feedback for Extended Stay America. It is a pleasure to know you had a quiet and comfortable stay in your well-equipped room. On behalf of everyone, we would like to have an opportunity to welcome you on your next trip. Sincerely, Hotel Management
Needs a refresh Just about average, a little dated.. refresh neede.
Business response:
Timothy, thank you for evaluating your feedback with us. Although you had an overall satisfactory stay, we are sorry our facility did not meet your expectations. We hope to host you again in the future. Sincerely, Hotel Management
Worth it My room was very clean, but all of the floors weren't dried properly and were sticky underfoot. The hallway reeked of an unidentifiable sour smell, but it didn't seep into the room and was only an inconvenience when leaving the room. Service was exceedingly helpful, and frankly surprising in their personableness.
Business response:
Thank you for reviewing your stay with us. We are glad you were pleased with our immaculate accommodations. However, we apologize for we were not able to provide you with the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Horrible. Use as last resort. This hotel is horrible. It’s a non smoking hotel and the first room we were given reeked of smoke. We had to go back down and ask fir a new room. The second room had a dirty bathroom floor and toothpaste globs in the sink and on the counter. There were no sheets for the pullout sofa, so that was another trip to the front desk. There were no tip sheets on the bed. Just a blanket and bottom sheet.
Business response:
Meghan, thank you for choosing our hotel. We are sorry for the oversights you encountered in both of your suites. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, so we are sorry this was not the case for you. We are already taking steps to ensure such mistakes do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Manag... read more
Decent room for the money. Decent hotel for the $. Rm 315 Pros: very clean, good space, full kitchen w/ apt size appliances. Cons: towels are way too thin, pillows are way too flat, shower head could stand to be upgraded, I think there's a leak in the bathroom ceiling that could being it down soon (looked like cracks in the drywall). Worst part of thw stay was the lack of enthusiasm or friendliness from the staff, both night desk and morning desk agent.
Business response:
Thank you for your review. Although you found our accommodations to be a fair value, we are sorry for not meeting some of your expectations. Your feedback has been shared with the appropriate individuals to improve the quality of our suites going forward. We have also discussed your comments with our front desk team to ensure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.