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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building had a odd odor, found a couple bugs near the kitchen area. Room needs to be updated.
Business response:
Dear AMANDA, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are grateful for the feedback, and we will share these notes ... read more
Our room suite was very spacious but need some improvement in the bathroom! The hallway smell cigarette very bad! Breakfast is envelope of oatmeal and coffee. The beds were very comfortable.
Business response:
Carole, thank you for taking the time to share your thoughts. We are pleased to know you liked your comfortable room and had a good night's stay. However, we are sorry for not living up to your expectations. Your comments regarding bathroom and breakfast have been shared with our brand leaders to assist them in formulating any future changes. Also, your concern regarding the smoke smell has been discussed with our housekeeping team to be more diligent going forward. It was a pleasure hosting you, and we hope to welcome you b... read more
My room was very old and used hard. The exhaust fan failed while I was there, and the toilet tank wouldn’t hold water. That being said, the room was large and very comfortable. Overall, I enjoyed staying there.
Business response:
Scott, thank you for staying with us at Extended Stay America. We are disappointed that you had some issues with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We are grateful for your feedback and your patience. Sincerely, Hotel Management
Interesting setting, hard to get to, and did not fulfill the ESA standards for what was to be in the room. The room every night when we returned smelled like cigarette smoke and the shower water pressure was very lacking.
Business response:
Denise, our team strives to ensure an exceptional experience for each guest. We are genuinely sorry your room did not meet your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
For the most part I was pleased.
Business response:
Jazmine, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Go elsewhere Went to check in and the guy said they didn’t have rooms with two queen beds like we made reservations for and paid for. I told him I didn’t understand if that’s what I reserved. He told me I didn’t have to check in if I didn’t want to. Thanksgiving day after driving 8 hours with the family, took the one bed room since I had no other choice. Shower was filthy and filled with all sorts of body hair. Wife got some cleaning supplies and cleaned it herself. Refrigerator and freezer still full of food from previous c... read more
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for th... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,417 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.