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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place, clean
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Quiet I've stayed here many times, always a good hotel. Very quiet and clean.
Solid place to get a good night sleep Solid spot I tried the one across the street first and it was horrible. This one was very solid everything works it was clean never saw one insect or other little critter running freely in my room or around the property the house keeping is only every 5 days but you can get new towels from the front desk anytime you need them. At night it's been quiet no loud music you can rest comfortably. Only negative was the onsite laundry room offers no detergent/bleach to buy. I assume that is due ... read more
Business response:
Walter, we recognize your time is valuable and appreciate your feedback for Extended Stay America. It is a pleasure to know you had a quiet and comfortable stay in your well-equipped room. On behalf of everyone, we would like to have an opportunity to welcome you on your next trip. Sincerely, Hotel Management
Needs a refresh Just about average, a little dated.. refresh neede.
Business response:
Timothy, thank you for evaluating your feedback with us. Although you had an overall satisfactory stay, we are sorry our facility did not meet your expectations. We hope to host you again in the future. Sincerely, Hotel Management
Worth it My room was very clean, but all of the floors weren't dried properly and were sticky underfoot. The hallway reeked of an unidentifiable sour smell, but it didn't seep into the room and was only an inconvenience when leaving the room. Service was exceedingly helpful, and frankly surprising in their personableness.
Business response:
Thank you for reviewing your stay with us. We are glad you were pleased with our immaculate accommodations. However, we apologize for we were not able to provide you with the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.