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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was very old and used hard. The exhaust fan failed while I was there, and the toilet tank wouldn’t hold water. That being said, the room was large and very comfortable. Overall, I enjoyed staying there.
Business response:
Scott, thank you for staying with us at Extended Stay America. We are disappointed that you had some issues with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We are grateful for your feedback and your patience. Sincerely, Hotel Management
Interesting setting, hard to get to, and did not fulfill the ESA standards for what was to be in the room. The room every night when we returned smelled like cigarette smoke and the shower water pressure was very lacking.
Business response:
Denise, our team strives to ensure an exceptional experience for each guest. We are genuinely sorry your room did not meet your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
For the most part I was pleased.
Business response:
Jazmine, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
2 Star rating The room was ok. There wasn’t a coffee maker in the room. The tv didn’t work. One bed lamp was broken. The toilet seat was loose and kept moving around.
A Diamond in the Rough Easy check in, good size parking lot! I wish we had stayed longer to take advantage of the full kitchen in the room! We will def stay here again
Business response:
Carmen, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very friendly staff.
Nice stay
Business response:
Rachel, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.