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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
: I like that it's inside rooms. : door lock on the main entrance needs fixing I didn't have to use the card and I was told I had to use the card for entry (af)ter ~ 10-p.m.!
Business response:
Dear Joe, Thank you for choosing Extended Stay America and for taking the time to bring this to our attention. We apologize for any inconvenience caused by the door lock issue on the main entrance, and we will address this matter to ensure a smoother experience for our guests. Apart from this instance, we hope the rest of your stay was pleasant. We value our guests' feedback as we continually strive to grow and improve our guest services, and we hope to provide you with a better impression next time.Sincerely,Hotel Managemen... read more
The staff were extremely friendly and helpful but the room was very worn and tired. Carpets were stained. Paint was shabby. Kitchen area was old and very tired.
Business response:
Dear Becky, Thank you for taking the time to share your feedback about your recent stay. We appreciate your kind words about our friendly and helpful staff. However, we apologize for the condition of your room. Maintaining a clean and well-maintained environment is our priority, and we regret that we fell short of your expectations. We have taken note of your comments regarding the worn and tired aspects of the room, including the stained carpets, shabby paint, and old kitchen area. Your feedback is valuable to us, and we wi... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,417 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.