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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
comfortable The stay was very peaceful and comfortable.
Business response:
Theresa, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Dealing with the front desk in the morning and the evening is great. They are very friedly, helpful and they are always available. Nights on the other hand is very different. I have a tendency of leaving my key in my room at night. The past two nights i left my key in my room accidently before work. The first night, I waited 15 mins before the FD clerk came around let me in. (They lock the lobby at night). The second night, i was locked out for close to two hours.
Business response:
Christopher, thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our front desk associates. However, we regret to read that our staff was not available during the time mentioned. We have shared your comments with them to be more diligent going forward. We value your feedback and hope to have you back with us again. Sincerely, Hotel Management
visiting Upon checking in they didn’t accept cash. Hotel room top locked was broken and AC wasn’t working and connecting to tv wasn’t working because we did not want to watch basic cable. The good part is that they lock the door at night to prevent unauthorized ppl coming in and it was clean.
Business response:
Ryan, thank you for being our guest at Extended Stay America. We are glad to know you liked the cleanliness of our property, but we are sorry for the issues you encountered in your room. Your comments have been shared with the maintenance team to fix the problems. We appreciate your business and look forward to seeing you again for a perfect experience. Sincerely, Hotel Management
Best budget hotel!! Clean rooms! Great staff!!!
Business response:
Javier, thank you for choosing Extended Stay America. We are delighted you enjoyed your stay and found us to be a great value. We are also glad you liked your spotless room and our courteous associates. It was a pleasure to serve you, and we hope to have you back with us. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
What i liked was the way the bed slept What i didn't like was the smell of the hotel and elevator
Business response:
Thank you for posting a review of your stay with us at Extended Stay America. We are happy to know you enjoyed the comfort of our beds and that you had a pleasant time while you were here. However, we regret the smell you experienced during your visit. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Brian, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Julian, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
The room size, customer service and friendliness of the staff during these difficult times.
Business response:
Sumiko, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we are jovial to know how much you enjoyed our well-appointed accommodations and flawless hospitality. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.