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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible. Use as last resort. This hotel is horrible. It’s a non smoking hotel and the first room we were given reeked of smoke. We had to go back down and ask fir a new room. The second room had a dirty bathroom floor and toothpaste globs in the sink and on the counter. There were no sheets for the pullout sofa, so that was another trip to the front desk. There were no tip sheets on the bed. Just a blanket and bottom sheet.
Business response:
Meghan, thank you for choosing our hotel. We are sorry for the oversights you encountered in both of your suites. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, so we are sorry this was not the case for you. We are already taking steps to ensure such mistakes do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Manag... read more
Decent room for the money. Decent hotel for the $. Rm 315 Pros: very clean, good space, full kitchen w/ apt size appliances. Cons: towels are way too thin, pillows are way too flat, shower head could stand to be upgraded, I think there's a leak in the bathroom ceiling that could being it down soon (looked like cracks in the drywall). Worst part of thw stay was the lack of enthusiasm or friendliness from the staff, both night desk and morning desk agent.
Business response:
Thank you for your review. Although you found our accommodations to be a fair value, we are sorry for not meeting some of your expectations. Your feedback has been shared with the appropriate individuals to improve the quality of our suites going forward. We have also discussed your comments with our front desk team to ensure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
We did not like how noisy the property was. You can hear everything above your room, and next door to your room.
Business response:
Jim, thank you for sharing your concern. We are very sorry to read your review and know about the disturbance you experience during your stay due to the noise issue. We regret the inconvenience you had and hope to host you in the future. Sincerely, Hotel Management
Business response:
Jeff, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
One of the best residential hotels I have ever stayed in. Courteous and pleasant employees, amazingly comfortable bed, excellent amenities, highly recommend
Business response:
Liz, thank you for recommending Extended Stay America. We are delighted to know you loved our kind associates and slept well on our comfortable beds. It is also nice to know you were pleased with our thoughtful amenities. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
I had a wonderful stay.
Business response:
Andre, we are glad you enjoyed your time at Extended Stay America. Thank you for your kind review, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.