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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok hotel for the money staff was very courteous and helpful, my tv didn't work and they immediately gave me another room, again, the staff was great,, however,, the rooms looked clean but there was a smell that was like a stale odor.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about the staff; however, we apologize that the television wasn't working properly. Your comments were reviewed by the staff, and we will continue to make sure your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Convenient location, nothing fancy, great price The staff was great, friendly and check-in check-out was a breeze. My only complaint is that the walls seem to be pretty thin, we could hear everything the people next to use were saying/doing. Beyond that it was great, the room was clean and comfortable.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize that you has to deal with "noisy neighbors" for future reference please contact us if this occurs we will contact the guest and give a noise complaint. I do hope t
Good location and nice quick breakfast Nice enough hotel if you just need a bed to sleep. Good location. Worn furniture and bedding but clean. Only real negative is the strong smell of old cigarettes in the hallways. Not bad for the price.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not satisfactory. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Friendly staff Room and bed was comfortable. Didn't realize I to request a coffee machine and basic utensils for the kitchen but wasn't a big deal. Staff was wonderful and friendly. Could've had a better complimentary breakfast but would stay there again.
GirlsWeekend It was nice as always
It was fine - just a quick overnight. Staff pleasant.
Misrepresented This hotel is old and dirty. It still allows smoking and therefore smells. The room was huge but the shower head leaked and was molded as wall paper was pealing off. The only truely wonderful this was the staff. The staff here was fantastic.
Not far to I64 and shopping It was a nice place to stay especially since the nearby hotels were much more expensive. The room was clean. Wish the tv was bigger. It is off of the road so you could easily miss the hotel. Staff was very friendly. Would stay again.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.