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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved It! When I first got there the lady at the desk was on the phone with a customer but she immediately helped, I booked a standard room through Expedia but they did not offer that room at this location so I basically got a upgrade for the same price! I was definitely happy about this and the room was fine, not too big and extravagant the bathroom was a nice size the tub was huge, if your looking for a 5 star hotel with room service etc this is probably not for you.
good except the keys were reset everytime we used it. went thru 4 sets not food
Business response:
Thank you for sharing your experience. It is great to see you had a pleasant stay, despite the issues with the keys. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
We would stay here again Our room was clean. The bed was comfortable and the bathroom was clean. These are must haves in a hotel for anyone. There were a few minor inconveniences like only one water glass and one wash cloth, no extra roll of toilet paper and hardly any tissues in the box which could easily have been taken care of even in a no frills hotel. The coffee in the morning was very good. The breakfast is just granola bars, muffins and oatmeal.
Business response:
Thank you for taking the time to share your experience. It is great to see your accommodations were to your liking, but please accept our apologies for the inconveniences, which have been addressed with our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Nice Room
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the room cleanliness, staff attentiveness, and lack of breakfast is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to be re-trained and coached in our standard operating procedures. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience t... read more
very clean and very friendly staff convient to both functions we were attending
Business response:
I appreciate you taking the time to write such a wonderful review. I truly appreciate your kind comments regarding the associates and the cleanliness of the hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
There were bugs in the bathroom.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry about the issue you described in the bathroom. Your comments were reviewed by the staff, and we will coach and guide the team to ensure your experience is not repeated. Thank you very much for bringing this to our attention. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Convenient, Comfortable, Reasonable Rates The visit was above average. Bed comfortable. Room large. Nice to have the kitchen. Furniture ok.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.