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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was hard, sheets not comfortable, mold on ceiling in bathroom, no counter space in bathroom
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the hard bed, uncomfortable sheets and cleanliness issues. Your comments were reviewed by the staff, and we will investigate and correct the issues brought to our attention to ensure your experience is not repeated. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Wonderful service I always prefer extended stay on any of my trips ,kitchen services
Business response:
Thank you for sharing your experience. I am pleased to see you enjoyed the service we provide as well as the fully equipped kitchen in your room. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Staff Very Nice Quick overnight stay as we were moving to S.C. Found hotel easily and front desk check in guy was very nice. One of the rooms not made up and they quickly moved us to another room that was.
Business response:
Thank you for sharing your experience. I am pleased to see you were given good accommodations while you moved to South Carolina. It is also great to see that our staff was able to handle your issues during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
It was my second stay at this hotel. Gerald is a great desk and hotel service manager
Business response:
Thank you for taking the time to write a review and for choosing to stay with us for a second time. I am pleased to read you well accommodated and that Gerald was so helpful. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
The kitchen trashcan wasn't cleaned out when we got in their and there wasn't any hand soap but other than that the room we had was great.
Business response:
Thank you for taking the time to write a review of your stay. I'm disappointed there was some cleaning that fell through the cracks. Our housekeeping staff will be addressed about the issue. Overall, I'm glad to see you had an excellent stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Very nice and comfortable
Business response:
We are pleased, based on your review, to be able to provide you with excellent accommodations. Thank you for choosing to stay with us. We look forward to you staying with us again whenever you are in the area.
Great.
Business response:
Richard - Thank you for your review. We are glad that you had a great stay with us. We hope to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.