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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok Nice staff but only one person working. They gave us a room that had other people's stuff in it. Trey had no more 2 bed plus sofa rooms so we had to split up into 2 rooms which was fine. Rooms didn't have extra pillows or sheets for the sofa bed. Just a little more hassle than we're use to
Business response:
Thank you for your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to work more diligently in the future. We hope to have one more chance so we can make your next visit pleasant in all respect. Sincerely, General Manager
Hotel was fine. Clean, friendly staff, decent area.
Business response:
Jennifer, Thank you for your nice feedback about Extended Stay America - Richmond - Innsbrook. We are glad to know you liked our convenient location and that the courteous service provided by our staff added to your comfort. We hope you will make us your home again whenever you are back here. Sincerely, General Manager
I thinks the of the hotel location is good but the hotel needs some upgrade and some renovation, the rooms and the staff inside are outdated.
Business response:
Thank you for being our guest at Extended Stay America - Richmond - Innsbrook. We are pleased to know you enjoyed your overall stay and that our location was perfect for your visit. However, I am sorry we missed meeting some of your expectations and regret the inconvenience it caused. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Not perfect, but quite good. It was clean, quiet, and very comfortable. A drawer in the kitchen was broken, but didn't affect my stay. The microwave is very old and visibly worn, but functional. Not perfect, but certainly above average.
Business response:
Nathan, thank you for being our guest at Extended Stay America - Richmond - Innsbrook. We are glad to read you were overall pleased with your well-appointed room and had a comfortable time with us. We hope to have the opportunity in the future so we can deliver you an exceptional experience. Sincerely, General Manager
Comfortable stay Such a nice, clean, comfortable stay and the price was a good value.
Business response:
Lloyd, thank you for your feedback. We are delighted to know you loved the cleanliness of our property and found us to be a great value. We hope to welcome you back soon at Extended Stay America - Richmond – Innsbrook. Sincerely, General Manager
The front desk attendant seemed overwhelmed (working alone) but she remained helpful & plesant* The room was very clean & odor free. Home away from home
Business response:
Thank you for sharing your wonderful experience at Extended Stay America - Richmond - Innsbrook. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Frances, thank you for sharing your fantastic rating about your visit to Extended Stay America - Richmond - Innsbrook. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We look forward to your return visit. Sincerely, General Manager
Family Vacation Staff were very helpful when available. There were times the front desk was not staffed for what seemed like long periods of time. Place was clean, breakfast was "grab and go"style so not much but still free. Overall great value for the price.
Business response:
We are delighted you enjoyed your visit and appreciate you taking the time to share your feedback. It’s great to know that you loved our friendly associates, clean facilities and the value we offer. We look forward to seeing you and your family again at Extended Stay America - Richmond - Innsbrook! Sincerely, General Manager
good everything was cool
Business response:
Datsell, it was a pleasure having you as our guest at Extended Stay America - Richmond – Inns-brook. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 865 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.