This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall the stay was ok. It took a well to check in. The first room I received was busted. The second room was cleaner and had a pleasant smell.
Cool for the price You get what you pay for. Well actually its a decent room for the cheap price offered on this website. My only issues were there was HAIR in the bed and on the pillows. I woke up the next morning with long blonde hair on myself. I am a male who has black hair. Also the hallways smell like a gym locker room. Very musty. Other than that everything was good. It had a stove, full fridge a desk, a single sit couch, ac. Oh the "CONTINENTAL" breakfast was coffee, muffins which were gone and granola bars. Oh and p... read more
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate the kind comments about hotel in general; however, we apologize that there were hairs on your pillow and that you were not satisfied with our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Bugs in the bed The kitchen was nice and the bathroom was clean with good water pressure, but the second time the cleaning service changed my bed sheets I found and felt bugs crawling around in the supposedly fresh clean sheets.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had this issue. I discussed your comments with the team, and we are going to look into this matter. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Nice location but not comfortable A/C until was making loud noise then stopped working all together.
Business response:
Thank you for providing us with details about your stay. The loud noise from the AC you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will work with our maintenance engineer to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
It was a nice hotel at a very good locations that was not difficulty to find.
Business response:
Thank you for taking the time to share your experience. I am glad to see you valued our convenient location, but please accept our apology on the lack of an ice machine. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Great place to stay, big rooms, and pet friendly We were pleasantly surprised with the size of the room! Which was great because we were traveling with our dog. The location was a little tricky as it is behind another business. Once you knew where it was, it was easy to find.
Business response:
I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that the size of the rooms and our pet friendly hotel was exactly what you needed. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Nice hotel Bedroom should be private or separated from living room.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed staying at our hotel. We would like to thank you for your suggestion and would like the opportunity to provide you with another great stay in the future.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.