This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Richmond - Innsbrook and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Okay for overnight A little hard to find, back off the road and the sign was not lit. No ice machine
Business response:
Thank you for sharing your experience. I am glad to see you had a pleasant overnight stay; however, please accept our apologies that you endured a couple inconveniences during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Not bad No problems, nice room, I would stay here again. Nice to have a kitchen.
Business response:
Thank you for taking the time to share your experience. I am glad to see you valued the fully equipped kitchen and your room accommodations so much that you would stay with us again. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Last day found bed bug All was well attended well Uber can't find the place needs bigger sign on highway not really close to main Richmond but costs good Last day I found bed bugs in my room was itchy all week but didn't know why Bottom line If they got a computer and or wireless printer for use for work it would and could be nice They gotta spray for bugs I looked and found I'm not the only person who found them I wish them luck
Awesome hotel! Rooms were very spacious and location is close to several major highways and shortpump mall
On the highway close to necessary things. Quiet. Uber found the location hard to find. My only wish was that they had a computer or at least a wireless printer to use I'd come here again.
Business response:
Your comments are important. Thank you for sharing. It is good to know you were pleased with our convenient location and our quiet atmosphere. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Wifi didn't work my first night
Business response:
Thank you for the feedback about your stay at our hotel. We are truly disappointed to learn that the WiFi didn't work on the first night of your stay and I sincerely want to apologize for your experience. To uphold our company's high standards, we will investigate the root cause and ensure your experience is not repeated moving forward. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 865 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.