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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel needed better house keeping. Bathroom was nasty. Bottom of toilet had not been cleaned. Tub had dirt ring in it. Wall behind the door had a hole in it and the floor was dirty. Sink had mold in it. Not at all happy with the cleanliness of this place. Will not stay here again.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have addressed this issue with my housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience... read more
Don´t even think of staying there Location is good, rooms are quiet, but everything is so poorly kept. After my first night I changed rooms because the kitchen and bathroom floors were so dirty that they were sticky. I wanted to change hotels, but had prepaid and that unfortunately wasn´t an option. I think that the kitchen and bathroom floors are barely wiped over with a dampt rug-it´s disgusting. In the bathroom, where the tiles end on the wall, it´s grimy. In the kitchen the only cooking pan was ONE skillet, so you actual... read more
Great staff, terrible hotel The staff was very nice; helpful in dealing with the problems we had. The hotel was filthy, and poorly maintained. Ultimately, we recieved a refund on one night.
.3 day stay When I arrived at this hotel I noticed immediately that it was going to be a low budget hotel. It was more like an efficiency motel. If I wasn't going to be away from the hotel for most of the day I would have canceled my reservation immediately. This is like a one star hotel
Business response:
The staff and I read your comments about your stay with us. I am sorry that you did not find our hotel to be comfortable. To uphold our company's high standards, we are working to improve our offerings. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town. Thank you again.
Not clean! Not very clean and fitness equipment did not work properly. I wouldn't recommend even at the low price. Location is pretty good.
Won't Stay Here Again!!! The hotel amenities and location look great online...very deceiving! The furniture was old, dirty, ...I covered the sofa with a set of sheets for the bed....very noisy...A family with kids was in the room across the hall...It sounded like they were in MY ROOM!! Somewhat secluded hotel behind a furniture store, but overall close to shops and restaurants, This type of hotel is NOT FOR ME!!! I definitely won't stay there again..the Candlewood Suites is much nicer!!
Not clean Our room smelled like bernt popcorn,the rug was filthy and had spots that looked Horrid. There was a large stain on the sofa. There was bags of garbage stacked in the hall . When we returned from dinner the police were at the hotel removing rowdy people.
studio plus in Richmond, VA The hotel was not very well maintained. Room was not very nice and the hallways and elevators were dirty. Also the first hotel that I have stayed at that charges for internet service. I would not stay at this hotel again nor would I recommend it to others
Studio Plus - Very Dirty and not well maintained! I checked in and immediately noticed that the lobby and check in area were dirty. I was very worried about my room as well at that point. Once I got to my room I found that it was outdated and not cleaned well. I decided not to complain b/c I was only there one night. I pulled my covers back to lay in bed and there was a bug under my pillow. I immediately called the lady that checked me in and asked for a refund. I left and spent $20 more to stay in a hotel near by that was c... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.