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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for families Strong marijuana smell as soon as we entered the lobby could be smelled for the entire 3 days we were there even in our room. Had to put a towel under the door- we were traveling with a 1 year old. Room was inadequate. Not enough pillows for the beds, zero extra blankets, mold under sink. Not a single cup, plate, spoon, piece of silverware. Had to ask front desk. "free breakfast" was little Debbie's and 2 coffee carraffes with only fake creamer. Heating unit in our room was loud and clunky but at least we di... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The condition you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will investigate and address the issues to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Good location The best thing about this hotel is the location. A couple miles in one direction is the mall and everything else, the other way are places to eat and more shopping. I liked the room itself. At check in..housekeeping was in the middle of taking out trash that probably was sitting around all week because they don't come everyday. If you want that service, there is a charge. Front desk ran out of towels!! They advertise "continental breakfast " when its actually a grab n go breakfast, they ran out of that only a h... read more
Business response:
Thank you for taking the time to write a review of your experience with us. We appreciate the kind comments about the location and the room itself; however, we apologize that the associate was not able to offer your towels to be refreshed and you didn’t like our grab-and-go breakfast. To uphold our company's high standards, we will coach and guide our team moving forward. Thank you for sharing your experience with us and for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
The room was small and dirty. Staff was no where to be found, breakfast was bars of granola. Would never come back.
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the room cleanliness, staff attentiveness and lack of breakfast is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, our team is going to be re-trained and coached.The staff and I appreciate your comments, as it will only help us to improve. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you w... read more
Very inconvenienced. The room was not ready that was reserved for us upon our arrival at 6pm and no staff were available to clean. Had to wait 15 minutes to determine if another room would be available. We were given another room, dropped our stuff off and left for a friend's house. We came back around 10:15. My daughter needed to get in bed. However, the sofa bed would not pull out, as the tracking was broken. I called the front desk. The clerk came upstairs and tried to get the sofa bed to work. He was polite and apologeti... read more
Business response:
Thank you for providing us with details about your stay. The situation and the condition of the room you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will re-train and coach the new team in cleanliness and customer service moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Ok but i am not staying here again Pros: Spacious rooms,Breakfast included Cons: rooms are dark(insufficient light),one of the bed side lamps was broken, we reported it thrice,was not addressed. Shower does not work(again reported multiple times and not addressed). No fruits in break fast spread. Cramped bathroom
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The darkness of the room, broken lamp, and poor breakfast choices you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will ensure that the staff is retrained and your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, we would like to hear it. Thank you for choo... read more
Awful Experience Hotels.com did not notify my hotel of the right reservation and the hotel was completely booked so no accommodations could be made. I payed for a large enough room to sleep 6 people, but the hotel could only provide a smaller room since they were not given the right reservations through the booking agency. Our friends ended up driving all the way back home so they did not have to sleep on the floor. I would not recommend this site to anyone because it was an awful experience that ruined our trip.
Filthy Room The hallways were filthy, room was dirty and the other room we were staying in wasn't even prepared. No extra linens or pillows for the pull out bed. Bad smell in hallway, elevator and rooms. No washcloths in the bathroom. Staff was grumpy and unhelpful.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.