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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Déception sur l'hôtel de Richmond Après que l'hôtel ai annulé ma réservation puisque l'hôtel était surbooké, Expédia m'a trouvé la même chambre dans le même hôtel... Tout cela m'a fait perdre plus d'une heure de ma journée de vacance. Sur place, le lit de la chambre n'était pas fait. Il n'y avait pas de drap ni de couverture dans la chambre. C'est les employés de la réception qui ont du venir faire le lit. Je vous passe de la qualité !
Location is the only positive This hotel is in a great location. That's the only positive comment. Check-in was slow, the room was cramped, you had to "check-out" dishes, the oven was beyond old and the room and bed smelled horrible. Don't stay here.
the room smell a cigar a lot
Awful. And very uncomfortable I wouldn't recommend this hotel at all. It's out dated and wifi doesn't work. Staff is never at desk. I handle a lot of client that travel in and out of Richmond and will make sure this hotel is off their radar.
Front office very busy - nice but hard to provide service w small staff
disgusting My bed was not made. I asked for another room and got no help.
Bed Bugs! Stay away! There were bed bugs in the room. I was bitten like crazy all night...nothing more to say. Have not gotten any response from hotel management. Will never use hotels.com or this hotel again
very very poor service. ***NEVER AGAIN*** Very Very poor service. rooms and everything including beds,sofa, bathrooms were stink. old hotel and furniture and kitchen was very old. nothing was there kitchen. even no paper towel, forget about dish washing liquid and cookwares in the kitchen. ,only few snacks bar and mini muffins was part of there free breakfast. Wifi never worked for me, No ice maker in the hotel.No help from staff other than just saying "sorry sir". I believe extended stay of America hotel is not maintaining ... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the customize your kitchen policy was not clarified for you. To make sure this doesn't happen again, I am retraining my front desk to properly introduce all of our policies at check-in so that guests are aware . Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Write your comment.
Most disgusting hotel I have ever experienced. The hotel was horribly dirty. We walked into our room and the toilet was clogged. Stains on multiple washcloths and towels in bathroom and kitchen. Disgusting stains on an office chair and the pull out bed mattress. Room looked nothing like the online pictures. Hair on blankets and towels. Stay away from this place.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the condition of the your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we are working hard to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.