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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean, beer box and other trash in bathroom, hard time getting sheets for sofa bed and pillows
Business response:
Erin, please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We hope you will consider giving us another opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, General Manager
Don't connect to their WIFI Front desk was BAD. I lost a laptop two years ago when it got badly infested because of Extended Stay's WIFI. Looks like I am about to loose another Laptop becasue I used their WIFI last weekend - inspite of my own internet security protection. Their GOESH Internet belongs in a pit and they need to post a "Do Not Use" sign everywhere. For that reason, I will NOT use Extended Stay again
Business response:
We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Wasnt impressed The bed was hard, Ac unit was noisy, 1st floor room noisy, dark lighting
staff The front desk was on their break at 7:00 pm and we had to wait for them before we could check in, not 1 hair dyer the hotel, ( really), I waited 20 minutes in the room & 20 minutes at the front desk, they NEVER found 1, as we waited once again to check out, their was a Steff member pushing a load chart at 7:30 am down the hall wearing gloves, he then touch the food with the same gloves, said he was locked out & took the room keys out of the Dropbox (still no front desk staff ANYWHERE), oh and the front door was proppe... read more
Unprofessional staffs & not-well maintained Hotel The staffs were unprofessional. They over book the place and give one of our reservation room to others. Asking to speak with manager. Manager weren't able to reach. They couldn't do anything. So we end up had to book another hotel. The hotel is non-well maintained. Cigarettes butts were everywhere inside the hotel. The have very limited amenities. No coffee maker, no hair dryer, no phone, no conditioner, no cook wears, no kitchen wears & no house cleaning. It's the worsted w... read more
Nice close to main city Hotel wasn't that good according to the price And staff wasn't friendly I asked for dishes and pan they took forever and phone in the room is not working you can't call the front deck for anything you have to go there and ask for it:((
Free comes at a price. The AC unit sounded like an idling 18 wheeler was sitting in the bedroom with us. Every time anyone on our side of the hotel flushed their toilet you could hear it whooshing through the pipes (loudly) all night long. The blackout curtains blacked out NOTHING as it was daylight in our room all night long (but your parking lot is brighter than the sun all night long). The bed felt like we were sleeping on a slap of concrete with flat pillows for our heads. We used our free room from hotels.com to book th... read more
Business response:
Thank you for the feedback about your stay at our hotel. The issues you described regarding the sound from the AC, toilet and the flat pillow, are unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will investigate the root cause and inspect our rooms more thoroughly and ensure your experience is not repeated moving forward. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing our hotel. We hope we have the opportunity to see... read more
Hellow does anyone work here? It was as if there were no staff working there. The front desk was unattended for hours. No housekeeping to be found. No number to call for help etc. Having to ask for a coffee maker. Not enough linens for the number of family and no help getting for hours after the morning "grooming" times. In the public restroom near lobby I had to clean a lot of urine off seat and the communal soap bar looked like auto mechanics used it before me. Blinking light bulb in kitchenette and dishwasher moldy. Liked... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.