This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasnt impressed The bed was hard, Ac unit was noisy, 1st floor room noisy, dark lighting
staff The front desk was on their break at 7:00 pm and we had to wait for them before we could check in, not 1 hair dyer the hotel, ( really), I waited 20 minutes in the room & 20 minutes at the front desk, they NEVER found 1, as we waited once again to check out, their was a Steff member pushing a load chart at 7:30 am down the hall wearing gloves, he then touch the food with the same gloves, said he was locked out & took the room keys out of the Dropbox (still no front desk staff ANYWHERE), oh and the front door was proppe... read more
Unprofessional staffs & not-well maintained Hotel The staffs were unprofessional. They over book the place and give one of our reservation room to others. Asking to speak with manager. Manager weren't able to reach. They couldn't do anything. So we end up had to book another hotel. The hotel is non-well maintained. Cigarettes butts were everywhere inside the hotel. The have very limited amenities. No coffee maker, no hair dryer, no phone, no conditioner, no cook wears, no kitchen wears & no house cleaning. It's the worsted w... read more
Nice close to main city Hotel wasn't that good according to the price And staff wasn't friendly I asked for dishes and pan they took forever and phone in the room is not working you can't call the front deck for anything you have to go there and ask for it:((
Free comes at a price. The AC unit sounded like an idling 18 wheeler was sitting in the bedroom with us. Every time anyone on our side of the hotel flushed their toilet you could hear it whooshing through the pipes (loudly) all night long. The blackout curtains blacked out NOTHING as it was daylight in our room all night long (but your parking lot is brighter than the sun all night long). The bed felt like we were sleeping on a slap of concrete with flat pillows for our heads. We used our free room from hotels.com to book th... read more
Business response:
Thank you for the feedback about your stay at our hotel. The issues you described regarding the sound from the AC, toilet and the flat pillow, are unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will investigate the root cause and inspect our rooms more thoroughly and ensure your experience is not repeated moving forward. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing our hotel. We hope we have the opportunity to see... read more
Hellow does anyone work here? It was as if there were no staff working there. The front desk was unattended for hours. No housekeeping to be found. No number to call for help etc. Having to ask for a coffee maker. Not enough linens for the number of family and no help getting for hours after the morning "grooming" times. In the public restroom near lobby I had to clean a lot of urine off seat and the communal soap bar looked like auto mechanics used it before me. Blinking light bulb in kitchenette and dishwasher moldy. Liked... read more
Staff almost nonexistent. No housekeeping for our three night stay. Overall experience a little less than average. Definitely ok in a pinch.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had this issue. I discussed your comments with the team, and we are going to look into this matter. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future
DON'T STAY HERE IT WAS AWFUL. BECAUSE I COULD NOT GET SUPPLIES I NEEDED WITH NO ONE AT FRONT DESK. ONE THE POSITIVE SIDE, THE BEDS WERE COMFORTABLE
Business response:
Thank you for your recent review of your stay. The review you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be coaching our team to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.