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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very very poor service. ***NEVER AGAIN*** Very Very poor service. rooms and everything including beds,sofa, bathrooms were stink. old hotel and furniture and kitchen was very old. nothing was there kitchen. even no paper towel, forget about dish washing liquid and cookwares in the kitchen. ,only few snacks bar and mini muffins was part of there free breakfast. Wifi never worked for me, No ice maker in the hotel.No help from staff other than just saying "sorry sir". I believe extended stay of America hotel is not maintaining ... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the customize your kitchen policy was not clarified for you. To make sure this doesn't happen again, I am retraining my front desk to properly introduce all of our policies at check-in so that guests are aware . Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Write your comment.
Most disgusting hotel I have ever experienced. The hotel was horribly dirty. We walked into our room and the toilet was clogged. Stains on multiple washcloths and towels in bathroom and kitchen. Disgusting stains on an office chair and the pull out bed mattress. Room looked nothing like the online pictures. Hair on blankets and towels. Stay away from this place.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the condition of the your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we are working hard to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
I came late to this hotel.yes its my fault. But they gave my room away without calling to see if I was still coming so they gave my room away. I book a room for six people and they gave me a room for four people.I showed them them that I book it for six and it was like they didn't even care they told me that that's all they had. Iam not coming back here again.
Business response:
Thank you for your recent review of your stay. I am so disappointed that the room you were given was not what you reserved. Please accept my apology. I discussed your comments with the team, and we are paying more attention to details on the reservations we receive. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Okay but can use improvement When entering the hotel lobby there is as unpleasant smell. The lobby appears clean and the very helpful and friendly. The room I booked was for 6 people. It had two queen beds and a sleep sofa. The issue was the sleep sofa. The mattress on the sleep sofa was in horrible condition so my eldest granddaughter elected not to sleep on it she said it was disgusting and I agree.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the odor in the lobby and the condition of the sleep sofa is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken strategic steps to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive stri... read more
Needs a cleaning!!! The room was so dirty. There were spots everywhere on the rug, ceiling, counter, and etc. The breakfast or lack there of was horrible. They did not even give any orange juice, cereal or anything. If this is a family hotel they should at least offer orange or apple juice for the kids. I only had a short stay thank goodness or I would have been complaining to the top of my lungs. The front desk staff was nice also and I did not want to make them upset because it is not their fault the entire hotel needs to ... read more
Business response:
The staff and I read your comments about your stay with us. Your comments in regards to the staff are much appreciated; yet, I was disheartened to read that you weren't please with our grab-and-go breakfast and that you room wasn't up to your standards. To uphold our company's high standards, we have been through each room and performed Deep Cleaning so each guest will not have that issue moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another... read more
OK in a pinch We stayed one night for a dog show. The sofa bed was too uncomfortable to use and the bed was almost as bad. No ice machine and only one vending machine. The only plus was being able to bring in the dogs but for an extra fee of course. There are much better places for $100.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not pleased with your stay, we are upgrading our rooms currently and bedding is included in the upgrade. Thank you again for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
VERY Disapointing stay Upon our arrival, we had to wait for 15 minutes for someone to return to the front desk to check in. We were then asked to wait an additional 10 minutes so that the front desk attendant could check if our room was ready (our check in time began at 3pm, when we arrived at 6pm). When he retured he informed us that the only available room was a smoking room, despite the fact that I had specifically requested a non-smoking room. As compensation, we were offered Febreze to help cope with the smell. The room... read more
We paid for a non-smoking room but upon arrival, all they had were smoking rooms. The hallways smelled terrible but the room was a little better. The manager on duty did offer us a bottle of Febreeze. We were desperate since all other hotels in the surrounding area were booked up. I was very disappointed that we couldn't get the non-smoking room we paid for. Other than that, the room was fine.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not satisfactory. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not a huge fan but its ok! Front desk was dopey and confused half of the time and unhelpful and should possibly to IT instead.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not satisfactory. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.