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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We choose this hotel for brief visits in VA. The price for what you get is appropriate and this location is quiet and we feel safe. I do not feel it's as clean as it should be. The floors always feel like they need a good scrubbing. The bed this time was very, very firm. The frig did not shut tightly and my husband had to tighten the toilet to reduce wobble. The hotel is really starting to show signs of age. They need to thoroughly clean and upgrade the rooms before things get too bad.
Business response:
Dear Guest, We appreciate your continued loyalty and thank you for choosing to stay with us during your visits. It is encouraging to know that you value the peaceful surroundings and overall sense of comfort. At the same time, we are sorry that certain aspects of your recent stay did not fully meet expectations. Your observations regarding room condition and overall presentation have been noted and will be shared with the appropriate teams. Feedback like yours is invaluable in helping us maintain and improve our standards. W... read more
Nice stay , clean room and comfy bed .
Its was nice stay . Clean room . Great stuff and easy parking
The kitchen came furnished with two-burner stovetop, sink, full-size refrigerator, small microwave and a two-person high-top eating area. There was only one high-top chair. Nothing was provided to enable cooking or eating. No pots, pans, coffee maker, dishware, serving vessels or cooking or eating utensils. There was a single small armchair.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad that you found the apartment-style setup and included appliances suited to your needs. However, we are sorry to learn that you were not well-informed of our policies regarding kitchen amenities. While kitchens are equipped with essential appliances, guests have the option to bring or purchase cookware and dining items from the front desk for a nominal charge. We regret the inconvenience caused and have shared your comments with our team to h... read more
I didn't use the laundry & the wifi was good
Business response:
Dear Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management
Insects in room
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything other than an exceptional experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
One night. Was nice. 2 negatives. Room refrigerator made noise all night. Very hard to see room numbers. Only on the door no large signs like a range at building entrances
Business response:
Dear Guest, Please accept our gratitude for taking the time to review your stay at Extended Stay America. We’re glad to know that your overall visit was enjoyable and that you found the night comfortable. Your observations about the refrigerator and visibility of room numbers are appreciated, as they help us identify how we can elevate the guest experience moving forward. We value your input and hope you will consider staying with us again, giving us the opportunity to provide an even more seamless and comfortable visit in t... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.