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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is my 6 times visit in that hotel. Never dissatisfied. Even though their room was not upgraded but their service was awesome . All the employees i met so friendly and helpful.
Business response:
Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff on your every visit. However, we are sorry for the disappointment; our team is working to improve the hotel stay through continuous efforts. Please stay with us again the next time you visit the city. Sincerely, Hotel Management
Exceptional
Hard to see room numbers while driving around the building.
Room was not bad at all. Clean and hotel feel safe . No issues .
Business response:
Dear Guest, Thank you for your kind review! We are delighted to hear you had a comfortable and safe stay at Extended Stay America. It is wonderful to know you had a positive experience, and we look forward to welcoming you again soon! Sincerely, Hotel Management
Easy check process even though i didnt showed on time cause of flight delayed . But as helping way i was able to stayed at the hotel .
Its was quick and fast checkin process . No issues at all .
Showed up at late had to wait couple of minutes cause lobby was closed . After 15 min someone came and help us to get in . I was very frustrated cause my reservation was canceled but tge person help me out . He called the manager and manager told him to gave me complimentary room for cheaper price . Finally i was able to have a room . Thanks for the help .
Business response:
Dear Jayson, Thank you for sharing your experience. We apologize for the initial inconvenience but are glad our team was able to assist and ensure you had a comfortable stay at Extended Stay America. Your patience and understanding mean a lot to us, and we hope to welcome you back for a smoother experience in the future! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,384 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.