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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff. Huge rooms. Comfortable beds
Business response:
Dear Melissa, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our spacious rooms, comfortable beds, and found our staff to be great. Providing a comfortable and welcoming environment for our guests is our top priority, and it’s rewarding to know we met your expectations. We truly appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Management
I was not able to come on time but front desk person accommodate me at 3 am . Its was a quiet place Even though its a exterior property . Room was clean and bed was good . Not a bad a stay for one night .
The bed was awful
Business response:
Dear Samantha, Thank you for being with us at Extended Stay America and sharing your review with other travelers for a home away from home. It's excellent you enjoyed your stay and that our property and service met most of your expectations! However, we are sorry for the disappointment with the comforts of the bed in your suite. Your remarks are shared with the team for improvement. Our front desk team is always available to help you. Please revisit the next time you are in the area. Sincerely,Hotel Management
Too much cigarette smell, poor cleanliness and people knocking on the door at 5 in the morning...
Business response:
Dear Skinny, Thank you for bringing these issues to our attention. We apologize for the cigarette odor and cleanliness concerns you encountered during your stay. Your comfort and satisfaction are important to us, and we are addressing these issues with our housekeeping and security teams immediately. We appreciate your feedback and hope to provide a more pleasant experience on your next visit.Sincerely,Hotel Management
The staff is friendly and helpful
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.