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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely poor service: will not return Arrived to find there were no utensils or pots to use. Called front desk and no answer. Went to front desk and no one came out to help during a wait of 10 minutes in front of a closed circuit video which I am sure was streamed to private quarters. I booked this hotel because there was a kitchen and we ended up going to the local grocery store and buying what we needed to use it.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We sincerely apologize for any inconvenience you may have experienced due to the unavailability of utensils and pots in the hotel's kitchen that you had booked. Additionally, we regret the unsatisfactory service you received from our associates. We take full responsibility for these issues and assure you that we are taking steps to prevent similar occurrences in the future. We appreciate your patience and understanding and hope you will allow us to serve ... read more
Missing a lot Had to get an additional towel only one in the room. Flood need to be cleaned with clean water - our bare feet were dirty. We found two pills on the uncleaned floor - good thing we found them before our dig did. No amenities only one small bottle of soap. Full kitchen but no utensils, plates, cups, etc. the bed is as ok No hair dryer in the room. I would not have an extended stay here only ok for one night
Business response:
Dear Paul, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hote... read more
I would have rated it good but only gave it average due to the room needed a good cleaning. The vinyl floors were sticky and the plumbing fixtures water stained. Just a good deep cleaning would have fixed my room.
Business response:
Dear Walter, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our housekeeping team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
It was wonderful.
The corridor was dirty looking
Business response:
Dear Debbie, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.