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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was adequate and needed for 1 night. Soap provided. No cups or coffee provided in the room. Bedding was fine
Business response:
Dear Tina, Thank you for taking the time to tell us about your visit. Although you enjoyed your stay, we apologize for not meeting every expectation. We have discussed your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Please know our front desk is staffed around the clock and is happy to assist you while you are here. Thank you again for your comments, and we hope you will revisit to experience our hotel the way you should have during this stay.Sincerely,Hotel Manage... read more
Minutes off of I64 safe area.
Business response:
Dear Larry, Thank you for staying with us at Extended Stay America. We are pleased everything went great for you during your visit and that our excellent location made it even better. We look forward to your next stay.Sincerely,Hotel Management
Needs Repairs and replacement This could be a nice place to stay with some good general maintenance. Our room smells of cigarette smoking probably from people smoking outside the heat/air conditioning unit. Around the faucet there was hair and water damage and the tub needed to have its surface redone. The shower curtain needs to be thrown away and replace. The price didn’t match the condition the hotel is in. God a good night sleep on the bed and wash up in the sink.
Business response:
Dear Jerry, Thank you for your feedback about your recent stay. We apologize for the maintenance issues and will address them promptly. Your comments about the price and condition of the hotel will be reviewed. We're glad you slept well and hope to provide a better experience in the future. Thank you for choosing us, and we look forward to welcoming you back.Sincerely,Hotel Management
Nice staff The staff was really nice. Checked me in quick
Nice location
Business response:
Dear John, Thank you for the review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management
Not the cleanest Hair found in the tub that was not mine nor my companion's. A few bugs on the floor around back of toilet, thankfully they were dead. Small counter around the sink. One small trash can for the whole room.
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. Although you had a pleasant stay still, please accept our apologies for any housekeeping oversights you confront in your suite. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.