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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The corridor was dirty looking
Business response:
Dear Debbie, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Room was adequate and needed for 1 night. Soap provided. No cups or coffee provided in the room. Bedding was fine
Business response:
Dear Tina, Thank you for taking the time to tell us about your visit. Although you enjoyed your stay, we apologize for not meeting every expectation. We have discussed your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Please know our front desk is staffed around the clock and is happy to assist you while you are here. Thank you again for your comments, and we hope you will revisit to experience our hotel the way you should have during this stay.Sincerely,Hotel Manage... read more
Minutes off of I64 safe area.
Business response:
Dear Larry, Thank you for staying with us at Extended Stay America. We are pleased everything went great for you during your visit and that our excellent location made it even better. We look forward to your next stay.Sincerely,Hotel Management
Needs Repairs and replacement This could be a nice place to stay with some good general maintenance. Our room smells of cigarette smoking probably from people smoking outside the heat/air conditioning unit. Around the faucet there was hair and water damage and the tub needed to have its surface redone. The shower curtain needs to be thrown away and replace. The price didn’t match the condition the hotel is in. God a good night sleep on the bed and wash up in the sink.
Business response:
Dear Jerry, Thank you for your feedback about your recent stay. We apologize for the maintenance issues and will address them promptly. Your comments about the price and condition of the hotel will be reviewed. We're glad you slept well and hope to provide a better experience in the future. Thank you for choosing us, and we look forward to welcoming you back.Sincerely,Hotel Management
Nice staff The staff was really nice. Checked me in quick
Nice location
Business response:
Dear John, Thank you for the review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.