This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
.
The bed was clean and comfortable. The rest was kind of icky: stained bathtub, shower grout was dirty, burn stains on carpet, sink. I would have liked to leave the window open but no way to lock it unless fully closed. Just rather dumpy atmosphere. It was quiet for the night. I wouldn’t stay there again.
Business response:
Dear Jane, We appreciate your feedback and are pleased to hear that you found the bed comfortable. However, we sincerely apologize for the cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that these areas are thoroughly addressed. It is disappointing to hear that your overall experience did not meet your expectations, and we apologize for any inconvenience caused. We would like the opportunity to serve you better in the future and hope you will consider a ... read more
It was difficult to find with GPS reading, however once we arrived we were greeted with a friendly and helpful desk clerk. We had stayed at a number of hotels during our month travel and this was the first that did not have an over whelming smell of cleaner and was reasonably priced. Better than we expected.
Although this hotel is not a 5-star one, it met my expectations. The hotel is very quiet, and the room is clean. The Grab and Go breakfast is good, and the employees are helpful and generous.
Business response:
Dear David, Thank you for your positive response! We are delighted that your stay was exceptional from start to finish. We appreciate your remarks on the team. Having you at Extended Stay America is a pleasure, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Reservation was all wrong in their system. Took 45 minutes to check in. Took 3 tomes to get right room. Marijuana could be smelled. Loud kids playing on balcony living there. I will mot stay there again. Staff was nice though but would tske care of others while making me wait during my problem x 4. Which i thought it was rude.
Business response:
Dear Stephanie, Thank you for your review. We apologize for the delays you experienced during check-in. Your concerns about noise and odors have been duly noted, and we assure you that we will take appropriate steps to address them. We appreciate your acknowledgment of our staff's courtesy despite the challenges. Your feedback is invaluable, and we are committed to enhancing our service. We hope to have the opportunity to restore your confidence in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.