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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome staff, very convenient however, roaches in the room and in bathroom ,. Walls between rooms very thin ...(loud partiers woke is a couple of times ) and free breakfast is coffee and prepackaged items in a rack ..skipped that , Otherwise it was very nice room and reasonable price
Business response:
Dear Mark, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Furthermore, please accept our apologies for the noise disturbance you experienced from nearby guests and for not meeting your e... read more
Mold on ceiling in bathroom and dirty shower curtains a few mark and wholes on the walls but overall it was a good stay
Business response:
Dear Lemichael, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Nice place,
It said a smoke free room, but it smell like smoke. There was a big gap under the door and leaves literally blew in. There was no hairdryer only three pillows not four everything was really dated and they said like a grab and go breakfast, but it was literally some cheap granola bars.
Business response:
Dear Karen, thank you for choosing us. We are glad that you had a pleasant stay. However, we are disappointed to read that we did not meet all your expectations. Your feedback is valuable to us and is shared with team members to improve our services. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The room was very comfortable and clean. A few outdated appliances but nothing that we couldn’t work with. Would definitely visit again.
Business response:
Dear Tonique, thank you for taking the time to evaluate our hotel. Please accept our apologies for the appliances not working in your room and for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
The room was clean. It was in a decent area close to shopping areas and places to eat within walking distance. There wasn't enough grass there to let your pets go to relieve themselves.
Business response:
Dear Karen, thank you for writing such an excellent review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We received many positive comments about our location, so we are glad this contributed to making your stay a great one. We at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.