This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Baño sucio y mal olor en las habitaciones
Business response:
Jean, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Need to ditch the shower water saver Not enough hot water flow and the AC sounds like it’s on steroids. Other than that, very nice place.
Very clean. Great service and friendly staff.
Business response:
Catherine, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept property and were impressed by the service provided by our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Property appears nice but the rooms look worn and I was in a deluxe. Curtains had paint on them. Sheets stained, thin and old. Furniture worn. No smart TVs. Door to room not secure. Shower and water pressure very basic. No dishes in the room.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Great week experience We really enjoyed our stay here, our drive daily was toll free, and we were able to access great stores in the area for shopping and dining, we felt safe and even did our laundry on site, will visit and stay here again!!!!
Wrong Booking I had booked a accessible room and got one with tub and no rails. My wife has MS and had a hard time getting in and out of tubs. She also cannot climb steps and so the second floor is not possible. They had too many rooms useable. Our room did not have microwave but the girl did bring one. Was disappointed not getting what I paid for.
Business response:
David, thank you for reviewing your experience. We apologize that your stay was less than perfect. We regret not meeting your expectations and apologize for the inconvenience you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.