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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Now this property is top notch!!! I love that it's an outdoor property very convenient to get to your car, grab orders etc... I don't hear dogs barking or smell any horrible things in hallways... It's a very relaxed place if you're going to stay for awhile! The manager is a very lovely person with a smile that will light up the room, i met her last year at another property so believe me it's worth the stay!!!
The staff is very helpful. The room is clean and as advertised. The room is comfortable and safe. Overall a great stay.
Business response:
Dear Chris, It was a pleasure to read your fantastic review about Extended Stay America. As a team, we are committed to delivering exceptional hospitality to our guests, and your kind words are a testament to our efforts. Your support and recommendation mean a lot to us. We would be delighted to have the pleasure of hosting you again and strive to be your top choice for accommodation whenever you are in the city.Sincerely,Hotel Management
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The bed was clean and comfortable. The rest was kind of icky: stained bathtub, shower grout was dirty, burn stains on carpet, sink. I would have liked to leave the window open but no way to lock it unless fully closed. Just rather dumpy atmosphere. It was quiet for the night. I wouldn’t stay there again.
Business response:
Dear Jane, We appreciate your feedback and are pleased to hear that you found the bed comfortable. However, we sincerely apologize for the cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that these areas are thoroughly addressed. It is disappointing to hear that your overall experience did not meet your expectations, and we apologize for any inconvenience caused. We would like the opportunity to serve you better in the future and hope you will consider a ... read more
It was difficult to find with GPS reading, however once we arrived we were greeted with a friendly and helpful desk clerk. We had stayed at a number of hotels during our month travel and this was the first that did not have an over whelming smell of cleaner and was reasonably priced. Better than we expected.
Although this hotel is not a 5-star one, it met my expectations. The hotel is very quiet, and the room is clean. The Grab and Go breakfast is good, and the employees are helpful and generous.
Business response:
Dear David, Thank you for your positive response! We are delighted that your stay was exceptional from start to finish. We appreciate your remarks on the team. Having you at Extended Stay America is a pleasure, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,583 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.