This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked thatbit was inexpensive. Didn't like outdated tub shower, door opened to the outside.
Business response:
Dan, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you found us to be of good value. However, we regret not meeting some of your expectations. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
“Worn Out” I was upgraded because of a shortage of the room I had ordered on Hotels.com. The room was clean but definitely needed some attention. The showerhead shot water in several directions, a cabinet door missing from the kitchen, very squeaky bed and just an overall feeling of worn out.
Dirty floors Check in was good! Once in the room, we immediately noticed a stain on the bedsheet. I was walking around the room barefoot, and when I took a shower, my feet made brown prints. Footies worn in the room were soiled. Cleanliness was an issue!
Business response:
Ross, thank you for taking the time to post your review online. Although you liked our front desk service, we apologize for the less than spotless condition of your guest suite. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Security & amenities The entry door was terrible. The key card would not open the lock. Staff had to show me how (it took pulling the door closed and repeatedly inserting card). No hair dryer, no silverware or plates, pans or towels in kitchen. Just a wash cloth- no soap.
Great stay Overall great stay. Good customer service and convenient location. For the money rooms could be more up to date. Being it’s suits appliances should be in the room available to guest we shouldn’t have to go get it from front desk.
Always my first choice when coming into town.
Business response:
Lauren, we love having guests return to visit us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Thank you for making us your "home away from home" in this area. We look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.