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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like they told my children they needed to be quiter when the dogs barked outside at 12PM. The other person involved was not told a thing.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Very nice. Drove from tampa here and very spacious and clean.
Business response:
Thank you for sharing your comments. Our team was pleased to learn you enjoyed your stay overall and that you liked our refreshing and spacious accommodations. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
When I went inside of my room the first things I checked was the bathroom and bed and the bathroom tub/shower still had hair(not head hair) on the floor of the tub and wall of the shower and a dirty used washed cloth hanging over the rail of the shower. There were no wash clothes but I had brought my own and the bedding(sheets and pillowcases) were stained with a red dye of some sort and the sheets were stained with some type of oil(body or hair oil) I'm assuming because it looked like it was attempts to get the spots out to... read more
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
It was ok for the trip situation. The visible side of refrigerator was dirty and the tub had an outline of dark substance...assumed dirt
Business response:
Thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we apologize for the cleanliness issue. We will share your comments with our housekeeping team to be more diligent. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.