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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation was all wrong in their system. Took 45 minutes to check in. Took 3 tomes to get right room. Marijuana could be smelled. Loud kids playing on balcony living there. I will mot stay there again. Staff was nice though but would tske care of others while making me wait during my problem x 4. Which i thought it was rude.
Business response:
Dear Stephanie, Thank you for your review. We apologize for the delays you experienced during check-in. Your concerns about noise and odors have been duly noted, and we assure you that we will take appropriate steps to address them. We appreciate your acknowledgment of our staff's courtesy despite the challenges. Your feedback is invaluable, and we are committed to enhancing our service. We hope to have the opportunity to restore your confidence in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,583 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.