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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good rates, decent room Reasonable rates for the condition of the hotel... the room had a faint odor, seemingly some kind of odor cover-up with an odor that wasn't that great, but not terrible.
Helpful and friendly staff.
Satisfied This wasnmy first time staying at an Extended Stay, and i enjoyed it. The area i was in was really nice. There were plenty of places to shop, and a grocery store near.
Business response:
Johari, thank you for staying with us and for your candid review. We are glad you had a pleasant stay overall and that our location worked well for you. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
i give it an overall good stay and room was comfortable and clean
Business response:
Henry, thank you for taking the time to review your stay with us. We are glad you were pleased with our immaculate and comfortable and that you had a pleasant stay overall. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Thank you again for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
It was overall a nice spot nothing spacktackler but overall it was nice
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Issue with only having 2 towels and wash clothes in the bathroom
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we are sorry for any inconvenience you had due to limited towels and wash clothes. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Could use a update. Not as clean as expected The room wasn't as clean as expected. The carpet was dirty and felt gritty almost. The tub in the bathroom wasn't as clean as expected also. The room could use a update. Also, the sheets seemed clean but i couldn't help but notice old spots and marks that wouldn't come out after a wash. It was a non- smoking room but the fire detector was covered with a grocery bag. I got the room at a decent price thru hotels.com but i won’t be returning.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Our guests' safety and security are of utmost importance to us, so we appreciate you alerting us about the smoke alarm in your room. We would welcome the chance to show you our true hospitality spirit. Sincerely, Hotel Management
I got what I paid for. The bed was comfortable and room was fairly clean. Bathroom was dirty (soap scum in shower and toothpaste spittle on mirror) but useable. The TV kept shutting off after 5 minutes. All vending machines were out of order and if they were offering the grab and go breakfast we couldn’t find it and no one mentioned it at checkin. Again, for $60 it served its purpose as a pit stop for the night but I wouldn’t stay longer.
Business response:
Thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our comfortable beds. However, we are sorry for the cleanliness and maintenance issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.