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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would love to go back
Good
Business response:
Dear Murtaza, Thank you for choosing us. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management
The property was in a good location. Very close to a lot of dining and shopping options. I didn’t like that the property was out dated and not well kept.
Business response:
Dear Tony, Thank you for choosing us. We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels regarding our location, which has easy access to many dining and shopping centers. Still, we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
Extremely poor service: will not return Arrived to find there were no utensils or pots to use. Called front desk and no answer. Went to front desk and no one came out to help during a wait of 10 minutes in front of a closed circuit video which I am sure was streamed to private quarters. I booked this hotel because there was a kitchen and we ended up going to the local grocery store and buying what we needed to use it.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We sincerely apologize for any inconvenience you may have experienced due to the unavailability of utensils and pots in the hotel's kitchen that you had booked. Additionally, we regret the unsatisfactory service you received from our associates. We take full responsibility for these issues and assure you that we are taking steps to prevent similar occurrences in the future. We appreciate your patience and understanding and hope you will allow us to serve ... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,582 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.