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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice stay
I64 Extended Stay Enjoyed the stay. The rooms were clean although some damage to interior had not been taken care of. Toilet paper holder broken and several doors on the cabinet were missing. The rooms were very clean and comfortable but the exterior walkways and stairways were dirty and with trash.
Business response:
Bruce, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you had a pleasant stay overall and that you were pleased with our well-kept accommodations. However, we regret not meeting some of your expectations and apologize for the maintenance issues that inconvenienced you. We will address this with our engineering team and make sure we prevent such reoccurrences. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
2.5 stars is fair Probably wouldn't stay there again. Nothing horrible but odd that one of the four drawers was missing. No toilet paper roll holder, discovered the trash can hidden in the cabinet under the sink the last day. Bathroom is incredibly dated but the rest of the room is ok. The floor is a wood laminate which looks nice but not what I'd call clean.
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Hannah took amazing care of me and was incredibly kind and patient when I confused my check-out time and date. I was able to easily extend my stay and also easily check out the next day. thank you so much!
Just a one-nighter Very basic room, not sure who was in charge of painting the room brown and mustard, but definitely ugly, the bathroom shower curtain was super gross, everything is very well used, and the bed is a brick.
Business response:
Jessica, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.