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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing inique. Just needed a room for a couple of nights
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
The first room they tried to put me in smelled like wet dog and the appliances were rusty (304). After I requested something different they put me in a room that was nice and clean and seemingly updated (366).
Business response:
Thank you for your review. We are sorry for the issues you encountered in your initial suite. However, we are glad our staff provided you with another suite and it was your satisfaction. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Given a non smoking hotel, the first room smelled of heavy smoke. I did get another room and did not smell like smoke until the next am when could smell it coming from bathroom vent. Bath water did not get hot so showering had to be quick and the area needed a deep cleaning especially the shower curtain. Slept comfortably and convenient to shopping and local eats.
Business response:
Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Worst Stay Ever! The room had a stench when we arrived. The rugs were dirty, as I walked around the room in white socks and my socks were dirty when the day was over. The pillows smelled like dirty hair. and the mattress sagged in the center my husband and I kept rolling in the center of the bed because of the dip. The springs in the mattress broke through, and stuck both of us in the back and lower body. I did let the woman at the front desk know about the mattress. She smiled and shrugged her shoulders, she made no apologi... read more
Business response:
Nicholas, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Cozy stay Never stayed somewhere with faux wood floors but turned out fine. Room was a little drafty and the range didn't work. Shower didn't get beyond warm but was still ok. Bed was comfy and overall a good sleep.
Business response:
Marisol, thank you for being our guest and for sharing your comments about our hotel. We are glad you find your bed comfortable and had a relaxing stay overall. We value your feedback and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
I continue to stay here but I love it here. The people, the staff, my privacy. I do pay 400 a week but it's better than going anywhere else
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay and found our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.