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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Issue with only having 2 towels and wash clothes in the bathroom
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we are sorry for any inconvenience you had due to limited towels and wash clothes. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Could use a update. Not as clean as expected The room wasn't as clean as expected. The carpet was dirty and felt gritty almost. The tub in the bathroom wasn't as clean as expected also. The room could use a update. Also, the sheets seemed clean but i couldn't help but notice old spots and marks that wouldn't come out after a wash. It was a non- smoking room but the fire detector was covered with a grocery bag. I got the room at a decent price thru hotels.com but i won’t be returning.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Our guests' safety and security are of utmost importance to us, so we appreciate you alerting us about the smoke alarm in your room. We would welcome the chance to show you our true hospitality spirit. Sincerely, Hotel Management
I got what I paid for. The bed was comfortable and room was fairly clean. Bathroom was dirty (soap scum in shower and toothpaste spittle on mirror) but useable. The TV kept shutting off after 5 minutes. All vending machines were out of order and if they were offering the grab and go breakfast we couldn’t find it and no one mentioned it at checkin. Again, for $60 it served its purpose as a pit stop for the night but I wouldn’t stay longer.
Business response:
Thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our comfortable beds. However, we are sorry for the cleanliness and maintenance issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
I didn't like they told my children they needed to be quiter when the dogs barked outside at 12PM. The other person involved was not told a thing.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Very nice. Drove from tampa here and very spacious and clean.
Business response:
Thank you for sharing your comments. Our team was pleased to learn you enjoyed your stay overall and that you liked our refreshing and spacious accommodations. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
When I went inside of my room the first things I checked was the bathroom and bed and the bathroom tub/shower still had hair(not head hair) on the floor of the tub and wall of the shower and a dirty used washed cloth hanging over the rail of the shower. There were no wash clothes but I had brought my own and the bedding(sheets and pillowcases) were stained with a red dye of some sort and the sheets were stained with some type of oil(body or hair oil) I'm assuming because it looked like it was attempts to get the spots out to... read more
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,392 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.