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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great week experience We really enjoyed our stay here, our drive daily was toll free, and we were able to access great stores in the area for shopping and dining, we felt safe and even did our laundry on site, will visit and stay here again!!!!
Wrong Booking I had booked a accessible room and got one with tub and no rails. My wife has MS and had a hard time getting in and out of tubs. She also cannot climb steps and so the second floor is not possible. They had too many rooms useable. Our room did not have microwave but the girl did bring one. Was disappointed not getting what I paid for.
Business response:
David, thank you for reviewing your experience. We apologize that your stay was less than perfect. We regret not meeting your expectations and apologize for the inconvenience you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
The quick and efficiency of checking in and finding my room.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
I made and paid for this reservation and unfortunately took L the same day I was unable to make my stay and although the the room was under fundable the manager of the hotel refunded my money in the fall without hesitation I would like to thank him and Expedia for taking care of me thank you
Business response:
Roger, thank you for your review. We are sorry you were unable to stay with us this time. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
NA
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Comfortable room. Rude staff Nice room but incredibly rude front desk. An employee also tried to open the locked door repeatedly until I opened it to be told sorry I didn’t know someone was in here
Business response:
Brian, thank you for your review. Although you liked your well-appointed suite, we are sorry you did not experience the best of our staff. We will bring your concerns to the attention of our associates as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,392 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.