This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very comfortable and clean. A few outdated appliances but nothing that we couldn’t work with. Would definitely visit again.
Business response:
Dear Tonique, thank you for taking the time to evaluate our hotel. Please accept our apologies for the appliances not working in your room and for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
The room was clean. It was in a decent area close to shopping areas and places to eat within walking distance. There wasn't enough grass there to let your pets go to relieve themselves.
Business response:
Dear Karen, thank you for writing such an excellent review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We received many positive comments about our location, so we are glad this contributed to making your stay a great one. We at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!Sincerely,Hotel Management
can do better had roaches and ceiling was leaking water
Location
It said a smoke free room, but it smell like smoke. There was a big gap under the door and leaves literally blew in. There was no hairdryer only three pillows not four everything was really dated and they said like a grab and go breakfast, but it was literally some cheap granola bars.
Business response:
Dear Karen, thank you for choosing us. We are glad that you had a pleasant stay. However, we are disappointed to read that we did not meet all your expectations. Your feedback is valuable to us and is shared with team members to improve our services. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,583 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.