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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, had kitchenettes and comfortable bed. Continental breakfast was poor. Wrapped muffins, dry breakfast bar and instant oatmeal. Would like fresh muffins/pastries/bagels, juice.
Business response:
Thank you for choosing Extended Stay America. We are pleased that you mentioned your clean and comfortable rooms as well as the kitchenettes. We also appreciate your feedback about the breakfast as it helps us improve our future guest experience. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
ちょっと郊外ですがクルマなら便利なところでした。 レストランも近くに結構あります。落着いた町で快適でした。
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to restaurants was perfect for your needs. We look forward to welcoming you back! Sincerely, Hotel Management
The floors are always sticky. You may want to check your cleaning solution.
Business response:
Thank you for the review. We are glad you had an overall wonderful time at Extended Stay America. Your concerns regarding the cleanliness issue have been shared with the housekeeping team to ensure a better experience going forward. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
The biggest problem I had was in the room, it was a no smoking facility however the room was filled with smell of smoke and the bathroom could’ve been a lot cleaner . I liked the checkout time, it was nice not having to rush. Also have a better selection of “breakfast” items.
Business response:
Thank you for the review of your stay. We are sorry for the odor you experienced and regret the inconvenience it caused. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Your concerns regarding the fridge and air conditioner have been shared with the maintenance team to fix it immediately. We value your suggestions and hope you will return so we can make it up to you. Sincerely, Hotel Management
Very comfortable
Business response:
Whitney, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
it is good and fine it is good and fine it is good and fine
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I didn't care for the property manager being a little creepy and going in my room right after I checked in. Basically waiting in my room for me to get there. Just a lil creepy/disturbing made me feel unsafe. Had no respect for people's personal space.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome y... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.