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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash from previous customer left in room which smelled exactly what it was which was trash!!!
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
It was just OK, nothing great. The place is kinda run down ... but the price is correct.
Business response:
Thank you for evaluating your stay with us. We're glad to know you found us to be at a fair price and that overall you had a pleasant time with us. However, we're sorry for the average condition of our hotel.We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Wehope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Great and will come back soon It was an overall god stay except I had bugs that kept finding there way into the room. Otherwise it was a great stay.
Business response:
Deshon, thank you for being our guest at Extended Stay America. We are pleased to know you had a nice time with us. Your concern in regards to the bugs will be shared with the concerned team. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Basic, no one there to check us in so had to wait, very loud, outside not lit at all so hard to find room
Business response:
Candice, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Warner, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Good experience
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Geoffrey, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Satisfied with the Experience. Helpful and friendly staff.
Business response:
Ernest, it was a pleasure having you as our guest at Extended Stay America. We are glad to know you were impressed with our courteous associates and that you had a pleasant time with us. Thanks again, and we cannot wait to see you back soon. Sincerely, Hotel Management
Nice location but many bad flaws The hotel was in a good location and the room was set up good ....it had a nice flat screen tv fridge...the only thing that I had a problem with was there were bugs ...there were roaches in my room also there waa no pots and pans when they said they provide them
Business response:
Thank you for reviewing your stay. Although you had an overall pleasant time with us, we are sorry for the cleanliness issue you experienced and that you were unaware of our kitchenware policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure pro... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.