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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No mattress on pull out couch incident There was a rough start. We were three in my party. The pull out sofa did not have a mattress and I was told over the phone that there were no mattresses in the hotel. I went to a face to face with the clerk. He had to come to the room. I asked: " would you sleep on these metal bars?" Ten minutes later, we had a mattress. The clerk had to clean the sofa. They had not clean or or vaccumed under it for months. Other than that, the clerk was very nice and he immediately understood that my ... read more
Business response:
Maria, thank you for taking the time to review your stay at Extended Stay America. We're sorry for the inconvenience you had with your bed, but we're glad to know our associate was able to resolve the problem to your satisfaction and the rest of your visit was a pleasant one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great next trip somewhere next year and think about going to near Chicago in fall
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
breakfast was only beverage and prepackaged muffins/ bars Check in was a mess. Reservation wasn't there. Thought it was orbitz problem, but later heard others having problems. Air conditioning did not work on last night-took an hour for them to get us moved to another room
Business response:
Thank you for reviewing your stay. We are sorry to read about your disappointment with the reservation mix-up and the inconvenience you had at the time of check-in. Your concerns regarding our grab-and-go breakfast and the maintenance issues you experienced in your room has been shared with the appropriate individuals. We appreciate your constructive feedback which will help us better serve our guests going forward. We hope to have the opportunity to welcome you again so that we can make it up to you. Sincerely, Hotel Manage... read more
This was just for a quick getaway. The room was cozy, it was very quiet, and it made sleep so peaceful
Business response:
Thank you for sharing your kind comments regarding your visit at Extended Stay America. It is excellent to know you were happy with our suite and had a pleasant stay while you were with us. We take pride in providing homelike comforts to our guest for a peaceful experience. Thank you again for choosing us, and we look forward to welcoming you back for another visit. Sincerely, Hotel Management
The room was fantastic!!! Very clean and nice loved it!!!
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.