Extended Stay America Select Suites - Richmond - West End - I-64

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and the pet-friendly policy. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Jean, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay and liked the service provided by our team, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Ho... read more

Business response:

Thank you for taking time to share feedback about your visit. Our goal is for every guest to have a great experience, so we're delighted to know our staff made your stay a memorable one. We'll be sure to share your comments with the entire team. Thanks again, we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Anne, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you loved your room along with the fully-equipped kitchen and that you had a great stay here. It was a pleasure hosting you, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of our hotel. We’re sorry for not meeting your expectations with our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We wish the rest of your positive experience will overshadow this inconvenience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management