This profile has been claimed by the business owner or representative.
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Fine and relaxing
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Questionable Well, the 1st room we stayed in had blood on sheets and mascara on pillow cases. There were also moldy grapes under the bed and considering we have a dog they put us in the loudest possible area where the stairs were and one of the long term residents were in the process of moving. Also fairly certain that someone came in our room while we were gone. After 1st night we moved to another room. 10 minutes after we switched rooms they did send another person to our new room and canceled our room cards but the room w... read more
Business response:
Heather, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and noise issues you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
wanted additional $30 for dog. Saved by service animal registration.
Business response:
Mark, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a good stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
It was ok I wouldn't rush back to this location.
Business response:
Danielle, thank you for sharing your comments. We are glad that your overall stay was enjoyable, but we are sorry if any inconvenience was caused to you while you were here. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
AC wasn’t working so they changed to the last room left, update per say. Bed was in a bad shape and right by the street so it was loud to get sleep. Bathroom was rusted.
Business response:
Soheyla, thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your rooms and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with the concerned teams to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sinc... read more
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.