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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
only problem was that they assigned some other dude my room and he came busting in on me. everything else was good
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. We have discussed your feedback with our front desk to avoid such an incident from occurring again. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Went to check in & the key didn't work. Told the staff & they reset the key so when I tried to opened the door again I ended up walking in on a guest that was staying in that room already..
Business response:
Thank you for your review. We apologize for the difficulties you encountered during your stay. Please be assured that we have shared your concerns with the concerned teams, and we’re reviewing the situation in order to make sure such an incident can be prevented from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Property has a decent level of cleanliness staff is not really courteous or polite but since interaction is only at check in it’s tolerable. If you book through another service they will try to change your reserved accommodations and act like they didn’t know.
Business response:
Rick, thank you for staying at Extended Stay America. We are glad to know you were impressed with our well-kept property and had a pleasant time with us. However, we regret the service issue you encountered. We will share your feedback as a training tool so that we can enhance our future guest's experience. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
Clean property, good privacy. Staff not very friendly
Business response:
Thank you for the review of Extended Stay America. We are delighted to know you liked our well-maintained property and that we were able to meet your expectations for a pleasant stay. However, we are sorry for any inconvenience caused to you. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Felt like an apartment resident. It's large and decorative
Business response:
Thank you for sharing your experience. We are pleased to know you liked your apartment-style suite and had a pleasant time with us. It was a pleasure having you as our guest, and we hope to see you again in the future. Sincerely, Hotel Management
Wish there was the option for kitchen utensils. (plates, silverware, glasses and pots & pans)
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad overall you had a pleasant experience while you were here. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.