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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Satisfied with the Experience. Helpful and friendly staff.
Business response:
Ernest, it was a pleasure having you as our guest at Extended Stay America. We are glad to know you were impressed with our courteous associates and that you had a pleasant time with us. Thanks again, and we cannot wait to see you back soon. Sincerely, Hotel Management
Nice location but many bad flaws The hotel was in a good location and the room was set up good ....it had a nice flat screen tv fridge...the only thing that I had a problem with was there were bugs ...there were roaches in my room also there waa no pots and pans when they said they provide them
Business response:
Thank you for reviewing your stay. Although you had an overall pleasant time with us, we are sorry for the cleanliness issue you experienced and that you were unaware of our kitchenware policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure pro... read more
Great hotel. Except for the elephant race the first night in the upstairs rooms, but that ended early.
Business response:
Lisa, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and liked our well-maintained hotel. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The price is right, but condition of the facilities aren’t great. Very bare bones and minimalist, but I’d do it again for one night.
Business response:
Steve, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that you liked our great price. However, we are sorry our facilities didn't meet your expectations. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Booked reservation for a ghost room When I arrived at the hotel they could not honor the Hotels.com reservation saying that they were full.
Business response:
RACKLEY, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Brittany, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
One night stay, zero complaints. I couldn't find any problems at all with the room, and just about everything a weary traveler might need is within walking distance of this place. I'd definitely stay there again.
Business response:
David, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Very clean room, everything worked, room was nice and COOL when I opened the door :<)
Business response:
Dave, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you loved your well-maintained room and that you had a great stay here. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.