Extended Stay America Select Suites - Richmond - West End - I-64

Gustavo 

on Expedia

5 months ago

As soon I arrived to check in they tried canceling my reservation telling me they were fully booked and couldn’t honor my reservation. After some back and forth, I was eventually given my room for the night. They tried to convince me that the room did not have working AC and would prefer not to give the room to me. Unfortunately, I had no other options or anywhere else to go so I told them I’d suck it up, I just needed a bed to sleep as I was exhausted from my travels. When I finally arrived to my room, surprise surprise, th... read more

marcus norman 

on Expedia

6 months ago

Don’t stay here The property was terrible and roaches were everywhere. It took management a while to respond to me and I was extremely angry about the stay and request a full refund 

Denise 

on Expedia

6 months ago

My reservation was canceled without alternative. My reservation was cancelled same day stating they were sold out. No other offer of accommodations were made. I booked another hotel hours before arriving and had to pay double the rate. Unacceptable. 

Elisabeth 

on Expedia

6 months ago

We paid for a non-smoking room with a king sized bed. We got a room with a queen sized bed that smelled of stale smoke. Neither of us are smokers so that was unpleasant. We checked in late. No one was at the desk because they close the lobby at 10. Had to call from phone outside, and the guy who came said he would charge our card when we paid in full through expedia. He seemed unsure of what he was doing. Sticky floors, damaged cabinets. Old and worn. Not impressed at all. 

Patrice 

on Expedia

6 months ago

Poor experience I request to speak to a manager. I have reserved the hotel in advanced for a show due to out of town travel. Open check in the personnel working could not find my reservation and did offer any support or accommodations. I specifically showed him what was reserved and in my app. Totally, messed up my visit and had no options to stay due to the latest of the show. 

Terrence 

on Expedia

7 months ago

The room as old and run down. Outside the room was noisy and also there were roaches inside the room 

Morgan 

on Expedia

8 months ago

I booked a room at 1 AM. I had to wait until someone got there at 9 AM. Room was completely filled with roaches. If I didn’t have anywhere to stay during the snowstorm, I would’ve requested a refund and made it a big deal. I left all my clothes and items in the car. The roaches were so bad they were infested in the bathroom and crawling on the wall during the daytime.