Extended Stay America Select Suites - Richmond - West End - I-64

Tamera 

on Expedia

9 months ago

We saw a rat running outside first thing..there was no soap or necessities in the room and to top it off we saw a roach.. disgusting and we wont be returning 

brian 

on Expedia

9 months ago

Drug and alcohol use open in the parking lot. Domestic violence situation prompted 4 Henrico County police to arrive to settle a noisy and violent situation. The room had been smoked in previously (non smoking facility). The shower was disgusting and used soap still in the shower. Place was filthy and disgusting. Staff on duty could care less as he visibly did not want to be at work. Would never return or recommend this location. 

Verified traveler 

on Expedia

9 months ago

Negative one star Roaches , bed stains, dirty sticky floors, wall stains bathroom tub had mold , trash bags to cover pieces under the sink , extremely nasty … also men standing outside late at night and had dirty shoes in the hallway and also stains all on the grounds and smell like urine.. the person at the front desk said he don’t speak English and late at night and noone works the desk this place is not worth the price, I’m so happy we left , 

John 

on Expedia

9 months ago

This was the single worst property that I have ever stayed at. Everything (sink, shower curtain, doors, walls, appliances, etc) were in very bad condition. Trash laying around. 

Mia 

on Expedia

9 months ago

Noisy, dirty, and old and broken chairs and kitchen cabinets. Dead bugs and crawling insects on the floor. Also assessible room does not have built in tub chair. The staff supplied a shower chair. 

Pramod 

on Expedia

9 months ago

Just poor rooms. Sticky floors. 

Austin 

on Expedia

9 months ago

Place is disgusting left over garbage and food from whoever was there before everything was rotten and falling apart mold and mildew growing on the walls of the bathroom and I requested that the stove be fixed multiple times they claimed to schedule repair and it was never fixed the entire time I was there ended up leaving before my stay was over and getting another hotel room elsewhere 

Ben 

on Expedia

9 months ago

Get it together Floors were very dirty. Turned my socks black. Also the front desk booked another guest into my room. He showed up 130 in the morning. 

Katherine 

on Expedia

9 months ago

The pictures look nothing like the actual property. There was a homeless person in the room they gave me a key to - when I told them, they said they had no rooms left and to ask Expedia for a refund. This led to a two day back and forth between Expedia and the hotel, as well as corporate. The company was extremely rude and impatient. I will never use any hotel by Extended Stay America again.