Extended Stay America Select Suites - Richmond - West End - I-64

Koushik 

on Expedia

a year ago

Initially they gave me a room which was not clean then moved to a different room which was smelling. Some old furniture or some kind smell. It was very high and It was unbearable. Also my room is exactly near to trash which is more inconvenient. Will never stay here or suggest anyone to stay. 

Chuck 

on Expedia

a year ago

This was the worst hotel I stayed at in my 60 plus yearsvof traveling. It was dirty, holes in the wall, broken, dented, dirty appliances. Bathroom toilet seat needed replacement, tub was dirty, stained, broked tiles, cracked fawcett. Water was cold in the shower. I went to the local gym to actually bath and freshen up. I stayed at the brand before and this location should be stut down and completely renovated. 

Eli 

on Expedia

a year ago

There are a lot of aggressive and or sketchy looking patrons/residents in and out of the hotel rooms giving off a feeling unsafe. The wifi does not work either and the front desk staff is almost never at the front. 

Elkimar 

on Expedia

a year ago

Coach roaches in the room, trash under the beds, refrigerator dirty, shower dirty, bed linen raggy, etc etc I could pay more for a better hotel but was expecting a pet…But was not expecting such a dirty place like this even with a dog! Tried to cancel but couldn’t. What a shame…. 

Shanice 

on Expedia

a year ago

Worst experience I was not able to stay even though I had a reservation and I was charged. I called the hotel and they are telling me they can't issue a refund contact hotels.com. I contact hotels.com they are telling me to call the hotel. Worst experience ever! 

Dana 

on Expedia

a year ago

Absolute worst service in my professional life. They failed to honor my reservation and made no effort to rectify their mistake. To make matters Extended Stay would not make any attempt to assist us in finding any rooms at suster hotels. Excuse was they gave away my room and other rooms were out of service due to roach infestation. Do not stay there under any circumstance. 

Warren 

on Expedia

a year ago

bugs Room was in disrepair and numerous bugs.