Extended Stay America Select Suites - Richmond - West End - I-64

Carole 

on Expedia

2 years ago

Très décevant Séjour horrible ,chambre très sale , sol qui colle , matelas pour les enfants taché, une chaise pour 4 , personnel absent régulièrement à la réception , porte qui ne fonctionne pas toujours, traces des précédents occupants dans la salle de bain et j'en passe .... Je ne recommande pas cet endroit qui ressemble plus à un dortoir d'autoroute qu'à un hôtel 😮‍💨 

Heather 

on Expedia

2 years ago

I booked and prepaid on Expedia. When I arrived, I was told the phone lines were down and they could not honor my reservation. I am STILL waiting for them to communicate with Expedia so I can receive a refund! 

Anonymous 

on Expedia

2 years ago

Hmmmmmm..... Roaches and bugs. Hole in the ceiling. Loud children walking around the property. Chairs and bikes claiming parking spots. Families sitting outside in chairs talking loudly late at night. The front staff was very nice and addressed the issues. However, we couldn't change rooms at all during our two-night stay because they said they didn't have any available (after they said that we could). The room was exterminated right after we called the first night (this must be a problem). They said that they would take car... read more

Juanita 

on Expedia

2 years ago

I will never use hotels.com again 

Anonymous 

on Expedia

2 years ago

Disappointed The first room which we were given smelled like an ashtray, despite multiple signs that the hotel was non-smoking. Although the front desk was accommodating and moved us to another room the second room was not much better. The smell of cigarettes lingered, the floor were sticky, and it appears that the soap bars in the bathroom were re-sealed instead of brand new. It was definitely not what you would expect when paying over $100 per night. This hotel gave off the reminiscence of a motel on a side of the highway. 

JAEJIN 

on Expedia

2 years ago

그냥 별로입니다. 

sonya 

on Expedia

2 years ago

Disappointed Very smelly inside as well as outside..trash very near room