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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I selected this hotel because I was looking for a basic hotel room to grab a good nights sleep while traveling. I’ve had good luck with this brand in the past but my luck ran out on this trip. From the moment I opened the door to room 309 I knew I had made a mistake. The stench of cigarette smoke and cheap air freshener was so strong that my throat hurts from breathing it in. The overall condition of the room, from the stained carpets to the broken bathroom cabinet door, made this $120 a night hotel the worst night I’ve spen... read more
Business response:
Dear Mike, Thank you for your feedback. We are deeply sorry to hear about the issues you encountered during your stay, including the cigarette smoke smell and room condition. This does not meet our standards, and we are addressing these concerns immediately with our team. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Mana... read more
I only stayed here for like half a night so it was ok for that but wouldn’t book again. Room has caterpillars everywhere the bathroom was absolutely horrendous. It’s really down there with motels.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered, including the caterpillars and the bathroom condition. These concerns are being addressed to prevent future occurrences. We regret that your experience was not up to standard and appreciate your patience. Your feedback is valuable, and we hope to provide a much better stay in the future.Sincerely,Hotel Management
A horrible smell upon entering the room, had to buy Lysol to help with smell. if my pet had not been in a carrier for 8 hours I would have moved to a better hotel. I found 2 pillow cases under bed and noticed they had not vacumed under bed. I can say the bed was comfortable.
Business response:
Dear susan, Thank you for your feedback. We sincerely apologize for the unpleasant smell and cleanliness issues you encountered. This is not the standard we strive for, and we are addressing these concerns with our housekeeping team immediately. We're glad to hear the bed was comfortable. We hope to welcome you back to ensure a better experience in the future.Sincerely,Hotel Management
The room had a smell. Air freshener or lit candles couldn’t get rid of the smell.
Business response:
Dear Marian, Thank you for your feedback. We apologize for the unpleasant smell in your room and understand how it affected your stay. We'll investigate and address this issue immediately to ensure a more pleasant experience for future guests. We hope you'll give us another opportunity to provide you with a better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.