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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee maker, no iron. Rooms are dingy. Nothing like the one I stayed at in Mississippi. Will not stay again
Business response:
Dear Donna, Thank you for your feedback. We sincerely apologize for the shortcomings you experienced during your stay, particularly the lack of amenities and the condition of your room. It is disappointing that your experience did not meet your expectations, especially compared to your previous stay. We are committed to improving our facilities and services based on guest feedback. We hope you consider giving us another chance in the future as we strive to provide a more enjoyable experience. Thank you for bringing these iss... read more
Room disgusting. Bathroom disgusting. Wouldn’t take a bath in that tub. Water on floors.
Business response:
Dear Richard,Thank you for bringing your concerns to our attention. We sincerely apologize for the unacceptable condition of your room and bathroom. Cleanliness is a top priority for us, and we understand how disappointing it is to encounter such issues during your stay. Your feedback will be addressed with our housekeeping team to ensure immediate improvements. We appreciate your input and hope you will consider giving us another chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management
the floor was so dirty my socks were black after 5 minutes and the side of the fridge was brown and nasty.
Business response:
Dear Madison, Thank you for sharing your concerns with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a well-maintained and comfortable environment is important, and we regret that this was not your experience. Your feedback will be shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope for the chance to offer you a better stay in the future.Sincerely,Hotel Management
Where i can start . First of all they changed their brand standard open at 9am and lobby close at 10pm. i reached at the site at 3am and front ek person not able to checked me in . He inform me my reservation got cancelled . i got very disappointed but you know that guys know how to take care the situation . He basically helped me out to checked me in the hotel and charged me less also he mention he gave me discount . But i was able to take a rest . Room was good but you know when you drove and showed up midnight there is no... read more
Business response:
Dear Brenda, Thank you for being our guest at Extended Stay America. It is delightful to know you had a great stay. Additionally, it gives us great joy to know that our staff was attentive and available to meet your needs, which made great remarks about your overall experience. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.