Extended Stay America Select Suites - Richmond - West End - I-64

Pamela 

on Expedia

3 years ago

This was not a good experience. I booked a king suite. They only had a queen & the sheets had holes in them. The room was not very clean. The condition of the room/kitchen was very outdated & there were no pots, pans, silverware nor dishes. Trying to get hot water the next morning in the lobby & there was black stuff floating all in the water. Disliked property very much & when i asked for a rate adjustment because i didn’t get a king suite, i was told i couldn’t get one bc i had paid in full already ??? Really ??? They did ... read more

Ethan 

on Expedia

3 years ago

Multiple emails sent with no response. Mold on the shower and shower curtain. No room service. Filthy air coming from vent and ceiling is black around vent. Bathroom vent did not work. Odor of marijuana every night. One ceiling vent missing cover, full of dust. I want a refund for this room. This is beyond awful. 

Nirali 

on Expedia

3 years ago

Penalized for someone else As we arrived before check in time, they had us wait 30 minutes to clean a room that can be available to us as we had our pet and had nowhere else to go to wait 2 hours with a carload of things. We have stayed at this hotel before with no issues for 5 years now. I checked out the day after Christmas and found $250 additional charge assuming we smoked in the room and due to there being smoke. There was smoke smell when we walked into the room but due to us having to wait 2+ hours to move to another ... read more

Lucimey 

on Expedia

3 years ago

Booked this property due to the breakfast included and there was not breakfast at all they should update this information. We booked 2 rooms 3 months prior when we got there they said they only had one available. The rooms where terrible sheets were dirty everything was dirty and smell like smoke mixed with something dead and mold. Very disappointed 

Alejandro 

on Expedia

3 years ago

This place is not somewhere you want to stay. The first room given to me was completely dirty, went into the office and they gave me a different room and that room wasn't a king mattress like I reserved. Also still smelled of smoke even though it was marked a non smoking room. After the first night I found small Roaches all over the kitchen the next morning. *I had no food in the room either*. Kitchen floor was sticky as well. Only good thing I can say about this place was i forgot my charger and was able to go back later th... read more

Roberta 

on Expedia

3 years ago

Room stank from smoke. Doors banging all night as staff doing laundry