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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dog feces ooutside my room door for 2 days now, i have a broken chair and asked to get it fixed or replaced,said they would but did not. And my bathroom sink bately trickles water
Business response:
Dear Jason, Thank you for your review. We’re sorry to hear about the issues you faced with the dog feces, broken chair, and bathroom sink. This is certainly not the standard we strive to maintain. We will address these concerns with our team to ensure they are resolved promptly. We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience on your next visit. Sincerely,Hotel Management
Upon arrival, learned from a piece of paper tacked up in the lobby that breakfast is no longer available. Room was dingy, cabinetry in rough shape, refrigerator had rust. Bathtub had mold in the usual spots (under soap dish, etc.). Smoke detector battery was beeping low, but to their credit they replaced it within an hour or so. Microwave was clean, bed was simple, but comfortable, and clean.
Business response:
Dear Chris, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details concerning your room and breakfast, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Ordinaire
Business response:
Dear Geneviève, Thank you for your feedback. We’re sorry to hear that your experience was only ordinary. We strive to provide a memorable and enjoyable stay for all our guests, and we would love to hear more about how we can improve. Your comments are valuable to us, and we are committed to making the necessary adjustments to enhance our services. We hope to have the opportunity to offer you a better experience in the future. Sincerely,Hotel Management
Room very outdated, dirty in places. Missing smoke alarms. Room had smell of stale cigarette smoke
Business response:
Dear Edmund, Thank you for bringing these issues to our attention. We apologize for the condition of the room and any discomfort it caused. We are addressing the cleanliness and updating the room to ensure it meets our standards. Regarding the missing smoke alarms, we will take immediate action to rectify this. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
My Mistake Lost Customer I accidentally booked the wrong day and didn't realize it until I received an email from Hotels.com asking me how my check-in was, then I realized I accidentally booked the wrong day, which was my mistake. I originally had a hotel room booked for the dates I needed but then then venue area changed so I need to cancel that one and rebook a new one closer to where I needed to be. Without realizing it, I thought the dates were the same from my earlier search, but I was wrong. The hotel would not help wh... read more
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.