Extended Stay America Select Suites - Richmond - West End - I-64

Yolanda 

on Expedia

3 years ago

My first room had roaches. 

Anonymous 

on Expedia

3 years ago

Extremely Disappointed Was unable to stay at this location. Initially booked this hotel as it showed availability through Hotels.com. However the hotel said they were sold out once we arrived to check-in. It took over almost 2 hrs for the CSR to find and book an alternate location. 

GARLENA 

on Expedia

3 years ago

The desk clerk was very friendly; however, the room was VERY disappointing. The shower curtain is mildewed and dirty, cobwebs in the corner of the walls, the tub dirty and sinking in. The curtains at the window are worn and torn. The room was very unkept. Will not recommend anyone to stay here and I will not return. 

Karen 

on Expedia

3 years ago

Terrible, nasty, bathtub was filthy with parts missing and the floor was sticky and the bathroom flooring and carpet had burns all over it, avoid it 

sonya 

on Expedia

3 years ago

Falling apart inside, dirty, on the beds there was some sort of white crusted liquid, maybe throwup or sperm on around the bed frame cover area. Kitchen was horrific with the fridge all black on the outside and the sink was dirty and not cleaned. Bath tub was black with mold where you stand so we had to use flip flops so we didn't get a fungus, shower head was stuck together with tape. Throughout the hotel room, the floors were disgusting and dirty. Breakfast was nothing, not even a bagel. This is definitely not a normal Ext... read more

Danny 

on Expedia

3 years ago

Awful experience in the disgusting place This polace is an absolute trash hole. Our room smelled like cat pee and a musky basement. the A/C Heater unit start smoking when turned on. The latch lock on the door was broken off. There was no shower curtain. The shower rod and towel rack were hanging off the walls. The lamp began sparking and we had to unplug it. Our keys were deactivated and when we went to the lobby to get it fixed there was nobody working for 20 mins. Nasty place. Spend a little more for something livable! 

April 

on Expedia

3 years ago

Staff were very pleasant! The bed and pillow were comfortable. However, there was a gob of red goo like blood on the carpet and small spot on the bed skirt. The chair in the corner was dusty and crumby in the edges. I wiped up some of the laminate flooring as it was sticky in a spot. It was supposed to be a non-smoking room but I could smell it. There was a cigarette burn in the carpet although it may have been older-you can smell it. It is older. I honestly felt afraid to climb On the bed but didn’t see any blood spots like... read more