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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok but overpriced Beds were not comfortable and the surrounding area wasn’t so great.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry that location was not ideal for your needs and for the inconvenience you had with the comfort of the bedding. We value your feedback as it will help us improve our guest experience moving forward. We hope this did not overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Decent Rockford Option Good property. Spacious room, nice to have kitchen in room
Business response:
Richard, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Hotel deal for the money Quiet, clean and simple rooms with a comfortable bed, I enjoyed my stay.
Business response:
Mark, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service as well as the value we offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
John, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Best stay! Cherish was an amazing front desk clerk. She informed me of everything in regards to my booking. The room was in excellent condition ! I would definitely stay there again !
Business response:
Gina, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from Cherish. We will share your wonderful compliments with her. Thanks again for your nice feedback. We look forward to your next visit! Sincerely, Hotel Management
Business response:
Debbie, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Great Deal Hotel was nice. Front desk person was polite. I did like how the hotel was locked after hours, but didn't like the fact that there was not someone at the front desk all the time. Make sure to get a room facing the road. The light from the "adult club" came through the curtain. All in all a nice place. Will stay again.
Business response:
We appreciate you choosing Extended Stay America and for providing your review. It was good to know you liked our convenient location and that you were satisfied with our service and facilities. Your feedback for the odor is shared with the housekeeping team to review and action. Thank you for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Checked out at 4:00 am staff was fooling around in the room behind the desk and never knew we were there. They were so loud I could hear them from my room.... RUDE!!
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. We hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,458 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.