This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Salt Lake City - West Valley City
- Hotels
- West Valley City, UT
About this business
Location details
1646 West 3500 South, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't have our rooms that we reserved. We could only get a single bedroom instead of double bed. Don't know what they're going to charge us for it. The rooms didn't have everything they're supposed to like even just a remote for the TV there were burn marks in the bathrooms sink and it was just not maintained at all
Business response:
Dear Sara, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, we regret disappointing you with the overall upkeep of your room; we will share your remarks with the team for review and action. We are grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to ... read more
Just Don’t I checked in because nobody else had rooms at this price point. The rooms have all of the amenities as advertised. What they don’t tell you is that the rooms are sticky, smell of cigarettes despite the hotel being smoking free. They didn’t change the sheets on one of the beds. This contributed to the smell along with the pubic hairs All over the place. The bathroom wasn’t clean. The shower had a layer of grime and filth. The mold and rust were an interesting interior design choice. The stove was left on in my room... read more
Business response:
Dear Jordan, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. Since we are an extended stay property, we of... read more
Way below in any area. Funky metal army style bed frame, backfllow septic smell, lobby had second locked door to access rooms?, must be safe?, special police parking at door, 1 end table? Worn out everything, elevator needs sweeping, clients looked Section 8, not a value at any price.
Business response:
Dear Dallas, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you... read more
Terrible Hotel gave away our reservation then told us too bad.. and tried to run my card anyway. when speaking with another hotel trying to find a new room i was informed that i was at least the 4th person he had talked to that night that had the same thing happen
Business response:
Dear John, Thank you for your review. Please accept our sincerest apologies for any frustrations you encountered with your reservation upon arrival. Your comments are being shared with the appropriate staff members to see what went wrong with your booking and how we could have handled such situations better. We appreciate your business and hope you will give us another opportunity so you can experience our hospitality as you should have during this visit. We look forward to welcoming you back soon.Sincerely,Hotel Management
Poor costumer service and amenities.
Business response:
Dear Fabiola, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your feedback is important to us. We're taking steps to provide excellent customer service to all guests. Once again, please accept our apologies, and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Just Don't I don't think words can describe this place. Maybe go in and look around before you pay. The check in process was awful because the phone on the wall was poorly constructed so when you pressed 1 for an attendant, it would hang up the call. After 20 minutes of that, someone from corporate found the attendant and I was able to check in. There was a smell. The AC did not get cold, there was a huge hole in the screen so mosquitos could come in if you wanted fresh air. The towels (they only allow you two at a time) wer... read more
Business response:
Dear Nicolette, Thank you for staying with us. We appreciate all good and bad feedback and take your comments seriously. Please accept our apologies for the maintenance and service issues you experienced during your stay. Your review has been shared with the team so we can address these issues appropriately. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City
How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?
Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,566 reviews.
When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?
Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.