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Extended Stay America Select Suites - Salt Lake City - West Valley City
- Hotels
- West Valley City, UT
About this business
Location details
1646 West 3500 South, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El hotel me canceló la reserva
Business response:
Dear Mariano,We sincerely apologize for the inconvenience caused by the cancellation of your reservation. We understand how frustrating this situation must have been for you. Please reach out to us directly so we can investigate this matter further and address your concerns. Your feedback is crucial in helping us improve our services, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
We were awake all night with drug users next-door moaning and crashing around in their room It was scary enough that we left at 4:30 in the morning after getting no sleep The parking lot was full of people smoking and wandering around dazed with drugs at 4:30 in the morning I would not recommend this location to anyone in the right mind
Business response:
Dear Darren, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Won't stay here again you get what you pay for. Room was ehh ok could've been better. 45 TV channels don't let them fool you with oh we have direct TV. Which isn't true they may have it but hardly any channels to watch TV. Bathroom was somewhat clean sink was dirty, same with the shower possible blood stains but they say it dirt and that they scrub it with bleach daily. And last but not least the bed had someone's hair in it. Very gross and disgusting. Oh and if you have garbage to throw away you have to walk around to the b... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you encountered during your stay, especially regarding cleanliness and the misleading information about the TV channels. Your concerns are valid, and we will review these issues with our team to ensure improvements are made. We appreciate your input and hope to provide a much better experience if you choose to stay with us again.Sincerely,Hotel Management
Disgusting smell! This hotel emitted an odor I cannot describe. If I could have cancelled the stay, I would have and I will never stay there again. This is a $29 per night hotel, not a $100. Shame on hotels.com for not vetting these places first.
Business response:
Dear Guest, We apologize for the unpleasant experience during your stay. Maintaining a fresh and inviting atmosphere is essential, and we regret that we did not meet your expectations in this regard. Your feedback about the odor is concerning, and we will investigate this matter further to address any underlying issues promptly. We appreciate your feedback regarding third-party platforms and will ensure that our property's information accurately reflects the guest experience. Please accept our sincere apologies, and we hope ... read more
First off we went into the room and nothing was clean and there was blood across the floors and 10/10 would never go back
Business response:
Dear Griffin, We sincerely apologize for the unacceptable condition of your room. This is far below our standards, and we deeply regret the distress it caused. We have addressed this issue with our housekeeping team to ensure it does not happen again. Your feedback is crucial in helping us improve our services. We understand your reluctance to return, but we hope you consider giving us another opportunity to provide you with a much better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City
How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?
Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,646 reviews.
When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?
Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.